• Bet Squad Liaison

    New York Racing Association (Saratoga Springs, NY)


    Title: Bet Squad Liaison

     

    Employee Status: Regular Full Time

     

    Work From Home Option: Hybrid - 2 Days/Week (40% Remote)

     

    FLSA Status: Non-Exempt

    Job Overview:

    Support NYRA Bets, the NYRA online betting site, and betting education on-track through face-to-face customer service with the Saratoga fans.

    Essential Functions:

    NYRA Bets responsibilities:

    o Aiding customers on how to sign up for a NYRA Bets account. Create and maintain all wagering accounts. Identify financial, fraud or risk that an account may present

    o Assisting customers by printing NYRA Bets betting cards, resetting passwords and PIN for accounts

    o Helping customers with deposit methods and other general NYRA Bets questions

    o Helping customers download mobile app/trouble shooting technical issues

    o Generate reports as needed

    o Process a variety of financial transactions

    o Maintain digital and physical files.

    o Handle customer inquiries including customer disputes and cancelling of wagers

    o Assist customers on live chat and email

    o Report on hardware and software issues to the ServiceDesk

    o Provide support to our partners, customers and vendors

    o Other duties as requested

    o Point of contact between the manager and the employees in Saratoga

    o General betting education:

    o Teaching customers how to read a program, the different types of bets and how to make bets (either with a mutuel clerk or through NYRA Bets).

    Qualifications:

    • High school Degree or Technical Certification

    • Minimum three (3) years of experience in a customer service contact center or a customer service position

    • Superior organizational skills

    • A self-motivated, resourceful, detail-oriented, and energetic personality

    • Excellent communication and interpersonal skills, and the ability to prioritize and multi-task

    • Strong computer proficiency including word and excel

    • Must be available to work on site during the live racing at Saratoga.

    Knowledge Required:

    • Skills:

    o Good customer service orientation

    o Basic computer skills

    o Betting/NYRA Bets experience

    Summary of Physical Requirements and Work Environment:

    A lot of walking and talking

     

    Pay Range / Salary: $22.00 - $25.00