• Operations Manager

    LEGOLAND (Minneapolis, MN)


    What you'll bring to the team

     

    The Operations Manager ensures that every guest enjoys a magical, memorable, world-classguest experience and that every member of our team embraces and exhibits our company values (knowncollectively as The Merlin Way). In this role, you will oversee the efficient, effective, and safe day-to-day running ofassigned areas of the attraction, while maximizing profitability through a proactive approach to people, process,

     

    and vendor management.

     

    Ideal candidates should have management experience within visitor attractions, theme parks or hospitality.

     

    Qualifications & Experience

    Essential Functions:

    + Meets or exceeds all daily, weekly, monthly, and annual Per Cap, Transaction Value, KPI, and Mystery Visit targets.

    + Ensure all team members in your reporting line (Guest Experience Team) consistently deliver world-classexperiences to our guests, as evidenced by continuously meeting or exceeding KPI and Mystery Visittargets.

    + Deliver initial and ongoing training of Guest Experience Team as required for safe, efficient, and effectiveoperation of assigned areas.

    + Work with General Manager to create and implement optimal and compliant labor budgets/schedules forvarious day-types and seasonal needs.

    + Lead the team to be Guest-Obsessed, positive, proactive, and FUN at all times.Ensure that the highest possible standards of service, cleanliness, technical operation, and safety areadhered to by the team.

    + Support and inform General Manager as part of the attraction Senior Leadership Team.Achieve/Maintain/Exceed acceptable or better status on Internal Audit, Health and Safety, and other areas.

    + Lead by example, particularly on peak trading days, and be able to confidently work every guest facingposition in the attraction.

    + Trained, willing, and able to serve as manager on duty.

    + Takes responsibility for recruiting, hiring, onboarding, and ongoing training for the Guest ExperienceTeam

    + Understands and clearly communicates KPIs and other success metrics to Guest Experience Team.

    + Manages performance and growth of the Guest Experience Team through Personal Development Plans, Appraisals, and Training.

    + Monitors the visual appeal and effectiveness of all assigned areas, regularly making improvementrecommendations to GM.

    + Utilizes Financial Reports, Admission Reports, KPIs, GM input, and Merlin Senior Leadership input torecommend changes and improvements to GM.

    + Coaches and Manages Guest Experience Team to provide best-in-class guest experience and maximizeprofit in all assigned areas.

    + Demonstrates Merlin Values at every opportunity and requires Guest Experience team to do the same.

    + Works closely with Marketing and Sales teams (at GM direction) to deliver operational excellence insupport of any events or new exhibits.

    Education and Experience:

    + College degree preferred. High School Diploma or GED required.

    + Minimum three (3) years of service industryexperience with three (3) years of management experience within visitor attraction, theme park,museum, hotel or theater environment, or equivalent combination of experience and education.

    + Proven ability towork on multiple projects simultaneously and multitask as necessary. Extensive knowledge of computers includingMicrosoft Office - Excel, Outlook, and Word.

    + Proven ability to work on multiple projects simultaneously andmulti-task as necessary. Desire to work in fast-paced environments. Highly self–motivated strong leader withproven success managing operational teams.

    + Passion for providing excellent experiences to our guests is critical.

    Benefits

    • Benefits of Joining Merlin Entertainments! 🎉

    • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

    • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

    • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

    • Recognition Programs and Rewards: Celebrate your achievements and hard work!

    • 401(k) Program: Save for the future with company matching contributions.

    • Tuition Reimbursement Programs: Get support for further education and career growth.

    • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

     

    Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

     

    Pay Range

     

    From USD $63,000.00/Yr.

     

    Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/8376/operations-manager/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    Connect With Us!

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-MN-Bloomington, MN_

    **Job ID** _2025-8376_

    **Employment Type** _Full-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _SEA LIFE Minnesota_