"Alerted.org

Operations Solutions Manager

Cross Functional

Lakewood,

Washington

Seattle,

Washington

Description

About Us:

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees.

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role:

Assess and evaluate the adequacy and effectiveness of internal controls in the Retail environment. Conducts reviews for the operational controls and regulatory compliance of branches and departments.Collaboratewith risk partners to assess the effectiveness of the bank’s controls and management within the Retail and Department production team footprint.

+ Oversight of operational process performance within the Retail and Department production team footprint, ensuring controls are in place and performed according to documented policies and procedures and with minimal risk.

+ Execute assigned tasks in conformity with deadlines and budget expectations.

+ Responsible for preparing and conducting branch and department reviews.

+ Identify and report operational and compliance deficiencies to senior management for their awareness. Recommend solutions and monitor for results post-implementation.

+ Participate in discussions with review clients/management regarding results of testing to validate facts and circumstances, establishing the basis for review testing conclusions and/or reportable findings.

+ Participate as requested for projects.

+ Actively participate in reviewing and updating operational procedures in alignment with banking regulations and laws.

+ Maintain a high level of discretion and confidentiality related to discoveries in the review process.

+ Participateonproject teams associated with corporate change initiatives, policy/procedure implementation and/or merger and acquisition activities.

+ Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

+ Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

+ Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

+ Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.

+ Takes personal initiative and is a positive example for others to emulate.

+ Embraces our vision to become “Business Bank of Choice”

+ May perform other duties as assigned.

About** **You:

+ H.S. Diploma/GED, required.

+ Bachelor’s degree in business, economics, finance, information technology, or related business or technical field or equivalent operational/technical experience, preferred.

+ 2-4 yearsof retail bank operations experience, required.

+ 1-2 yearsSupervisory or team lead experience in a position responsible for operational controls in a retail banking environment, preferred.

+ 1-2 years general familiarity with banking and financial services regulatory requirements, such as FDIC,required.

+ 1-2 years of audit/risk management experience within Retail, Private Bank, BSA/AML, or Commercial highly desired.

+ Possess strong analytical, research, problem solving anddecision-makingskills.

+ Strong collaboration skills and ability to team and effectively work with team members across diverse geographical locations.

+ Demonstrated working knowledge of branch operations, banking regulations, policies, practices, required documentation and possess ability to influence others regarding related compliance.

+ Ability to create and implementbanking policies, procedures and practices.

+ Excellent interpersonal, written and verbal communication and presentation skills.

+ Ability to collaborate and work effectively with individuals and groups across the bank.

+ Ability to facilitate trainingforsmall or large audiences or have an interest in learning to train and present.

+ Ability to takeinitiative andeffectively multitask and prioritize workload.

+ Proficient with computer software programs including banking systems, Word, Excel and use of other business machines and software.

+ Understanding of current banking regulations and practices.

+ Strong working knowledge of regulatory variances by state or otherareasof operation.

**Job Location(s):** Ability to work fully onsite at posted location(s).

Tacoma OR Seattle, WA

**Travel Type** **:** Frequent, requires valid driver’s license to operate bank vehicle.

Our** **Benefits:

We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $27.00 - $42.00,and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to** **Diversity** **:

Umpqua Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: [email protected] .

To Staffing and Recruiting Agencies:

Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Umpqua Bank.Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submit profiles, applications,or resumestothis site or toany Umpqua Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.