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Technical Support Service Engineer
- WEG Electric Corp. (Minneapolis, MN)
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Technical Support Service Engineer
**Department:** Service
**Location:** Minneapolis, MN
Electric Machinery Company, a division of WEG Electric Corp.
Minneapolis, Minnesota
Position: Technical Support Service Engineer
Department: Engineered Services Department
Primary Objective of Position** **:
The Technical Support Service Engineer is responsible for providing technical support related to motors, generators, controls, software, and related WEG products; helps to ensure the smooth operation of shipped product and systems; creates and processes warranty claims and drives preventative actions.
Major Areas of Accountability:
+ Provides technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
+ Resolves service requests and promotes strong customer relationships.
+ Analyzes field data, recommends corrective action, and writes and edits service reports related to warranty work.
+ Creates and processes warranty claims.
+ Organizes and coordinates; inspection, analysis, and disposition of returned equipment, parts, and material.
+ Liaison between the sales force, customers, users, and factory; providing technical information and assistance to sales offices, customers, and users.
+ Other duties as assigned.
Qualifications:
+ Four (4) B.S. degree in Electrical, Industrial, or Mechanical Engineering.
+ Proficient in Microsoft Office; Word, Excel, PowerPoint, Project, Outlook and SAP (preferred).
+ Demonstrated sense of urgency to affect timely response and resolution to customer requests.
+ Strong interpersonal skills, and ability to connect with internal and external customers.
+ Effective communication (written and verbal) with internal and external customers.
+ Demonstrated ability to effectively deal with difficult internal and external customers.
+ Demonstrated project management skills, including direction of technical and non-technical staff, and customers.
+ Ability tomake recommendations regarding job methods.
+ Ability to prioritize workload and shift work activities; to meet business needs and department goals.
+ Demonstrated capability for social interface; internal and external customers as required, achieving customer satisfaction excellence.
Physical Requirements:
+ Physical ability to travel freely within manufacturing and office facilities; climbing stairs and ladders, scaffolding or catwalks to service machinery.
+ Ability and willingness to wear fall protection equipment.
+ Physical ability to travel via public, commercial or personal transportation.
+ Must possess an insurable driver-s license and a valid Passport.
Company cannot provide sponsorship for this position
Please, no agencies
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