• Technical Support Service Engineer

    WEG Electric Corp. (Minneapolis, MN)


    Technical Support Service Engineer

    **Department:** Service

    **Location:** Minneapolis, MN

     

    Electric Machinery Company, a division of WEG Electric Corp.

     

    Minneapolis, Minnesota

     

    Position: Technical Support Service Engineer

     

    Department: Engineered Services Department

    Primary Objective of Position** **:

    The Technical Support Service Engineer is responsible for providing technical support related to motors, generators, controls, software, and related WEG products; helps to ensure the smooth operation of shipped product and systems; creates and processes warranty claims and drives preventative actions.

    Major Areas of Accountability:

    + Provides technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary

    + Resolves service requests and promotes strong customer relationships.

    + Analyzes field data, recommends corrective action, and writes and edits service reports related to warranty work.

    + Creates and processes warranty claims.

    + Organizes and coordinates; inspection, analysis, and disposition of returned equipment, parts, and material.

    + Liaison between the sales force, customers, users, and factory; providing technical information and assistance to sales offices, customers, and users.

    + Other duties as assigned.

    Qualifications:

    + Four (4) B.S. degree in Electrical, Industrial, or Mechanical Engineering.

    + Proficient in Microsoft Office; Word, Excel, PowerPoint, Project, Outlook and SAP (preferred).

    + Demonstrated sense of urgency to affect timely response and resolution to customer requests.

    + Strong interpersonal skills, and ability to connect with internal and external customers.

    + Effective communication (written and verbal) with internal and external customers.

    + Demonstrated ability to effectively deal with difficult internal and external customers.

    + Demonstrated project management skills, including direction of technical and non-technical staff, and customers.

    + Ability tomake recommendations regarding job methods.

    + Ability to prioritize workload and shift work activities; to meet business needs and department goals.

    + Demonstrated capability for social interface; internal and external customers as required, achieving customer satisfaction excellence.

    Physical Requirements:

    + Physical ability to travel freely within manufacturing and office facilities; climbing stairs and ladders, scaffolding or catwalks to service machinery.

    + Ability and willingness to wear fall protection equipment.

    + Physical ability to travel via public, commercial or personal transportation.

    + Must possess an insurable driver-s license and a valid Passport.

     

    Company cannot provide sponsorship for this position

     

    Please, no agencies