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IT Operations Intern

Company : Safran Aerosystems Evacuation

Job field : IT

Location : Wall Township , New Jersey , United States

Contract type : Temporary

Contract duration : Full-time

Required degree : High School Diploma/GED Equivalent

Required experience : First experience

Professional status : Administrative staff

Salary range : $15.50-18.50/Hour

\# 2025-157254

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Job Description

Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success.

For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

The IT Intern ensures that IT or telephony equipment (software or hardware) linked to workstations are well installed, and fully operational. Upon request by users, maintains equipment (on-site or remotely), and deals with incidents and requests. Provides frontline support to resolve incidents impeding the quality or continuity of service.

Ensures everyday management of operations (on-site or off network), in compliance with deadlines and expected quality standards. Monitors the running of physical IT equipment, according to standards frameworks, operating methods and safety procedures.

Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that”.

Essential Duties and Responsibilities

• Carries out installation of IT or telephony equipment (applications, computing hardware, telephony hardware or accessories)

• Deploys software, according to company and user needs.

• Deals with frontline anomalies or incidents: diagnostics, identification, information, resolution, formulation, both on site and remotely.

• Installs security updates as per Safran Corporate requirements.

• Ensures incidents and requests are resolved according to defined service level agreements (SLAs) and if applicable are appropriately escalated and followed through until completion.

• Develops key team deliverables and dashboards.

• Drives to key performance indicators (KPIs); improving security metrics and services to our users and company guidelines.

• Ensures timely, clear communication regarding high priority issues with the appropriate stakeholders.

• Active Directory support. User account provisioning/deployment, on-boarding/terminations, and documentation of such.

• Maintain and manage Group Policies.

• Proactively contribute to service improvement initiatives and provide technical expertise and assistance on project assignments

• Accurate documentation of all activities conducted thru a ticketing system

• Basic network administration, user training, testing, and implementing new software applications & new hardware platforms.

• Ability to document processes, develops and conducts presentations as needed.

• Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture,

• Regular, predictable attendance is required;

• Other duties may be assigned

Complementary Description

• Carries out installation of IT or telephony equipment (applications, computing hardware, telephony hardware or accessories)

• Deploys software, according to company and user needs.

• Deals with frontline anomalies or incidents: diagnostics, identification, information, resolution, formulation, both on site and remotely.

• Installs security updates as per Safran Corporate requirements.

• Ensures incidents and requests are resolved according to defined service level agreements (SLAs) and if applicable are appropriately escalated and followed through until completion.

• Develops key team deliverables and dashboards.

• Drives to key performance indicators (KPIs); improving security metrics and services to our users and company guidelines.

• Ensures timely, clear communication regarding high priority issues with the appropriate stakeholders.

• Active Directory support. User account provisioning/deployment, on-boarding/terminations, and documentation of such.

• Maintain and manage Group Policies.

• Proactively contribute to service improvement initiatives and provide technical expertise and assistance on project assignments

• Accurate documentation of all activities conducted thru a ticketing system

• Basic network administration, user training, testing, and implementing new software applications & new hardware platforms.

• Ability to document processes, develops and conducts presentations as needed.

• Administer, Control and configure Cellphones for existing and

Job Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note for level:

• Basic: Incumbent is able to use their knowledge/skill with support by more experienced individuals.

• Advanced: Incumbent is able to independently use their knowledge/skill.

• Expert: Incumbent is able to train others on their knowledge/skill.

Education and/or Experience

General

• Familiarity with IT Infrastructure Library (ITIL) V3 Foundation certification or better – Basic

• Experience with Windows 10/11 operating systems and platforms - Basic

• Experienced user of Microsoft Office tools including Excel Word and Power Point – Basic

• Strong understanding of Microsoft 365– Basic

• Experience with Microsoft Active directory and group policy management- Basic

Supervisory Responsibilities

List the supervisory responsibilities this position must perform; include the department or position titles responsible for and the level of authority exercised in performing the responsibilities.

• This position does not have supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position will require you to walk around the facility & work at your desk.

• You may occasionally need to lift and move objects up to 35 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is a balance between working in a manufacturing environment with moderate noise and working at a desk/cubicle with moderate noise.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.

Locate your future workplace

1747 NJ 34NJ 07727

Wall Township

New Jersey United States

100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

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+ © Safran

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.