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Adecco is hiring and looking for people like you! Don't miss this opportunity and apply now!!!

Adecco is currently assisting one of its clients in their search for a Client Relationship Manager in **Chicago, IL** :

+ **Pay Rate:** $ 48.44

+ **M-F:** 8 am- 5 pm

+ **Temp**

Requirements:

• The role will demand that the candidate is a strong communicator and leader, as the function demands frequent interaction with business partners as well as clients

• The candidate must be able to work in a fast paced environment and be an effective multi-tasker

• The candidate should be able to act without immediate supervision and have the ability to take ownership of tasks/processes

• The candidate should be able to evaluate the risk elements of such a client facing role and ensure tasks are carried out in a controlled fashion

• Candidate should be proficient in Microsoft Excel, Word and PowerPoint

• The candidate must be well versed in client execution and clearing, for both futures and derivatives products on global markets

• Knowledge of industry rules and regulations, as well as common street wide business practices is required

Responsibilities:

• Subject matter expert for client queries regarding trades, positions, lifecycle events, commission, reporting, product offering

• Navigate the organization (central point of contact for client) by doing research and/or internal outreach to get responses to client queries and escalations

• Escalation point for clients as well as internal teams that are looking to drive resolution on critical initiatives

• Coordinate outreach and understand clients’ intentions around last trade date, esp. on physically settled contracts, and options expiries

• Coordinate client requests for additional access to the Mercury portal

• Establish frequent dialogue with the Marketing team keeping them abreast of client concerns or product asks and tracking this via internal databases

• Establish regular meetings with priority clients to drive discussions around metric trends, outstanding issues (OILs), and strategic industry focus areas.

• Meetings should encompass a holistic view of the operational side of the relationship (Product, Collateral, Brokerage, Clearing, etc.)

• Meetings should have set agendas, accompanied by presentations where applicable, and should be followed up with call reports

• Work with Client Service Relationship Managers to establish prioritization on priority client OILs, keep OILs updated in sharepoint, and ensure regular focus on moving solutions forward

• Work with clients to move them toward self-service opportunities on the portal, reduce client accommodations, and use etask/tableau metrics to look at opportunities for reducing manual processes

• Maintain client profiles, procedures and up to date contact information

If you are interested and meet the requirements, you should apply and start becoming part of our team!

This position is managed by one of Adecco’s National Recruitment Teams, not your local branch. To be considered, please follow the application instructions provided.

**Pay Details:** $48.44 per week

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance