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Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedic ated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.

We are seeking a Behavioral Health Case Manager for our Jackson Heights location.

Position summary:

The Behavioral Health Case Manager is responsible for ensuring high quality behavioral health interventions and services to patients of Apicha’s Primary Care Clinic to ensure access to and retention in care.

The major duties of the position include, but are not limited to:

+ Client Services and Direct Care – Provide proactive behavioral health case management to Apicha’s Primary Care Clinic patients including comprehensive assessment, reassessment, and individualized care plan development to ensure access to care and other services including communication with the multidisciplinary care team at regular intervals to ensure patients have positive health outcomes.

+ Collaboration and Services – Use strong collaborative abilities to put together plans for patient care by working with patients and their families to discover their specific needs and coordinating with outside companies to ensure proper care.

+ Compliance – Maintains patient’s records in an updated (real-time), organized, and legible condition including completes and submits pertinent forms, reports, and summaries in a timely manner.

Qualifications:

+ Advance degree in mental health counselling or social work required.

+ Two (2) years work experience in related field required. Experience may include verifiable internship and unpaid volunteer work.

+ MHC, or licensure of LMSW required within three (3) months of hire.

+ UAS-NY certification required, within one (1) month of hire.

+ Experience working with target populations strongly preferred. The target populations: children and family, individuals with Serious Mental Illness, developmental disabilities, serious substance use disorders (SUDs), LGBT and/or high risk of or living with HIV/AIDS, chronic hepatitis, LGBTQ+, Asians and Pacific Islanders, and/or immigrants.

+ Excellent written and verbal communication skills in English required.

+ Excellent customer service skills to assist in resolving patients and/or providers concerns.

+ Ability to use and adapt to various applications (Outlook, Word, Excel, PowerPoint, eCW, eICARE, AZARA, HCS, MAPP, Healthix, PSYCKES, etc.) required.

+ Ability to work effectively in both a collaborative as well as individual setting.

+ Ability to multitask and manage multiple projects in a stressful environment.

+ Fluency in Spanish or one of Asian languages a plus.

+ Ability to work flexible hours including some evenings and weekends required

At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.