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Family Services Worker I (Children Services Act)

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Family Services Worker I (Children Services Act)

Salary

$46,589.00 - $76,023.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

12186

Department

Human Services

Division

Division of Social Services

Opening Date

05/02/2025

Closing Date

5/12/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens.

The NDHS is seeking to fill a Family Services Worker I position. The Family services Worker I ensures services are consistent with state and local policies of preserving families and providing services in the least restrictive environments.

Departmental Hiring Salary Range: $46,589- $53,577

Essential Functions

Essential functions include but are not limited to:

+ Screen and process referrals for services and emergency requests, ensuring all documentation is provided, and determining eligibility based on the requirements of the Children’s Services Act (CSA) and Community Policy and Management Team.

Schedule, coordinate and monitor activities of Family Assessment and Planning Teams to ensure children and families receive services.

+ Serve as a liaison with core partner agencies in the CSA systems of care, providing guidance, support and technical assistance.

+ Work with management to ensure compliance with applicable federal, state and local policies and guidelines.

+ Facilitate family engagement in the FAPT process and protecting client confidentiality.

+ Facilitate collection and distribution of forms and documentation for FAPT, including reports, and surveys.

+ Assist with preparation of meeting minutes. Maintain case files.

+ Ensure that individual and family service plans are strength based, family driven and measurable.

+ Assist with orientation for all new FAPT members.

+ Work with management to implement practices that support quality assurance.

Education/Experience

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

No experience required.

Preferred Education:

+ Bachelor’s Degree in Social Work is preferred.

Additional Information & Requirements

+ Valid Driver's License may be required depending on assignment.

+ Successful completion of State mandated training within the first 24 months of employment.

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

04

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

05

Have you obtained a Bachelor's Degree or higher?

+ Yes

+ No

06

If you answered yes to the previous question, is your degree in a Human Services or Social Work -related field?

+ Yes

+ No

+ N/A- I did not answer yes to the previous question

07

How many years of experience do you have with engaging children, youth and families in Human Services?

+ No experience

+ 1 year of experience

+ 2-4 years of experience

+ 4-6 years of experience

+ 6+ years of experience

08

How many years of problem resolution experience in a Human Services or Social Work setting do you possess?

+ No experience

+ 1 year of experience

+ 2-4 years of experience

+ 4-6 years of experience

+ 6+ years of experience

09

How many years of experience do you have providing services in a child and/or family system of care?

+ No experience

+ 1 year of experience

+ 2-4 years of experience

+ 4-6 years of experience

+ 6+ years of experience

10

Please describe your experience collecting, analyzing and reporting data.

11

Do you have a valid driver's license?

+ Yes

+ No

12

Please provide the name, email address, and phone number of your current or most recent supervisor

13

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

14

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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