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Description

Serve as the main contact for service-related inquiries from recruitment, managers, employees, and other HR team members. Ensure the complete resolution of HR requests, including tracking and tracing. Offer outstanding customer service by promptly resolving queries and issues, really committing to provide a high-end user experience. Stay knowledgeable about business operations, structure, and key contacts to provide ad-hoc support and advice during HR calendar events. Monitor the quality of transactional work produced by the Hubs and key HR service metrics. Offer proactive advisory services on HR processes for HR Business Partners and line managers. Maintain regular contact and conduct reviews with HR teams for assigned areas, demonstrating an awareness of business area support, site-specific strategies, and challenges. Collaborate on site-specific projects as needed, maintaining a working knowledge of global and site-specific HR policies and procedures.

Skills

Human resources, Hris, workday, employee relations, ticketing system, ms office suite

Top Skills Details

Human resources,Hris,workday,employee relations,ticketing system

Additional Skills & Qualifications

Bachelor’s Degree or equivalent experience required, preferably in Human Resources or a related field. HR Certification is a plus. Proficiency in Microsoft Office products; HRIS experience (Workday) preferred. Previous experience in a human resources role, with ticket management and employee relations experience preferred. Outstanding customer service orientation with strong follow-up skills and attention to detail. Excellent verbal and written communication skills. Demonstrated approach to improving processes with flexibility and a willingness to learn. This role is crafted for individuals who are ambitious and determined to successfully implement HR services that make a genuine difference

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.11 - $33.51/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Walkersville,MD.

Application Deadline

This position is anticipated to close on May 16, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.