• Field Service Technician

    ITW (Salem, OR)


    Job Description:

    North Star Imaging (NSI), a global leader in 2D digital radiography and 3D computed tomography equipment, is part of Illinois Tool Works (ITW), a Fortune 250 company. We offer an engaging work environment with exceptional opportunities for personal and career development.

     

    The NSI Field Service Technician provides world-class service and technical support for industrial X-ray equipment? Join our team and travel to customer sites, ensuring their equipment runs smoothly and efficiently.

    Responsibilities:

    + Provide customer-facing service and support for industrial X-ray equipment via onsite visits, phone, email, or remote support.

    + Diagnose and repair high voltage generators, electrical panels, PLCs, PCs, control software, and automation components.

    + Collaborate with internal NSI teams for training and problem resolution.

    + Travel to customer sites for maintenance, troubleshooting, repair, installations, and emergency service (up to 80% travel required).

    + Address customer concerns and provide timely updates.

    + Assist with system integration, installations, and training customers in basic operation and maintenance.

    + Work with the Service administrative team on scheduling, ordering parts, returns, RMAs, etc.

    + Complete required documentation accurately and promptly.

    + Participate in international training travel as needed.

    + Train and onboard new technicians.

    + Assist with system moves, qualifications, and shipments.

    + Develop work instructions or procedures as required.

    Qualifications:

    + Specialized training; Associate's degree preferred.

    + Minimum of 3 years of experience required.

    + Ability to read and interpret complex technical information and electrical diagrams.

    + Proficient in using electronic test equipment like Oscilloscopes and Multi-meters.

    + Strong communication skills and professionalism.

    + Ability to work independently with urgency and composure under pressure.

    + Effective service schedule management.

    + Strong customer service skills and experience resolving technical issues in sensitive environments.

    + Experience working with multiple organizational levels.

    Compensation Information:

    The pay range for this position is $32-$36 an hour, depending on education and experience.