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Provide Seattle Children's Hospital with engineering and technical support for the enterprise wide client facing OS fleet. Provide escalation support for issues that cannot be resolved by lower-tier Operations staff. Contributes to both the design and management of the core client operating systems across laptop, desktop, and mobile environments. Works directly with business customers to identify requirements and inform technical solutions to satisfy those requirements. Participate in projects in collaboration with business requirements and other infrastructure teams. Create and contribute to documentation relevant to Client services e.g. Design, Configuration Management, Service Transition to Support, Standard Operating Procedures, SLAs, OLAs. Supports the management of Windows, MacOS, Linux, Android, BYOD, and iOS suite of information system(s) and processes with the goal to meet or exceed defined service levels for application and desktop delivery. Client Operating System Engineering generalist – troubleshooting lead for day to day issues.

Required Education and Experience

Minimum two (2) years hands on Client OS experience with a focus on workflow troubleshooting, configuration management and deployment methodologies.

Minimum one (1) year experience working with MDM/EMM infrastructures supporting both business owned and BYOD configuration management solutions.

Experience in SCCM / ConfigMgr / GPO.

Required Credentials

N/A.

Preferred

Experience with Microsoft Intune.

Recent experience managing MacOS in the enterprise.

Experience with Dell/WYSE or other Thin Client management.

Experience in tooling and automation using PowerShell, Chef, Puppet or other scripting languages.

Compensation Range

$78,735.00 - $118,103.00 per year

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors **.**

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits .

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Our Commitment

Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.

Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.