• HVAC Technician Lead

    Logan A/C & Heat Services (Cincinnati, OH)


    HVAC Technician Lead

     

    Logan A/C & Heat Services

     

    Cincinnati, OH

     

    With both your hourly pay and commissions, your total yearly income can range from $63,000 to $140,000.

    Responsibilities:

    + Technician Development & Mentoring: Regularly monitor and support technician progress, offering coaching on customer service and revenue generation.

    + Team Support: Weekly check-ins with each technician and collaboration with the Service Manager and Service Sales Leader in strategy meetings every Thursday.

    + Training Leadership: Participate in field training cycles each Spring and Fall, with a focus on retaining and developing apprentices and newer team members.

    + Team Culture and Retention: Promote a supportive, team-oriented environment, emphasizing trust, communication, and mutual respect.

    + Leadership Meetings: Attend monthly service leadership meetings to discuss performance and strategic initiatives.

    + Technical & Customer Support: Provide an additional line of support for customer issues and technical questions.

    + Service Technician Duties: Perform all standard LSI service technician tasks, including tune-ups, troubleshooting, service repairs, and service-related sales.

    + After-Hours Commitment: Be part of the on-call rotation for after-hours support.

    Growth Expectations:

    + Develop as a team motivator and effective leader.

    + Refine time management and productivity strategies.

    + Establish structured processes for different service call types.

    + Build technical proficiency in all products Logan Services offers.

    + Serve as a mentor for less experienced technicians.

    Competencies:

    + Adaptability: Flexibility to adjust to new challenges and provide support where needed.

    + Initiative: Resourcefulness to take action independently.

    + Effective Communication: Clearly convey necessary information to teammates, customers, and leadership.

    + Customer Focus: Dedication to exceeding customer expectations and fostering positive interactions.

    + Leadership: Strong ability to inspire and guide team members toward shared goals.

    + Positive Attitude: Consistently demonstrates a collaborative, can-do approach.

    Experience & Qualifications:

    + Experience: 3+ years in residential HVAC service.

    + Track Record: Proven success in service dollar and sales generation.

    + Technical Aptitude: Advanced understanding of HVAC systems and principles.

    + Certifications: EPA certification required.

    + Communication Skills: Strong written, verbal, and interpersonal skills.

    Physical Requirements:

    + Ability to stand, walk, bend, crouch, and drive for extended periods.

    + Must be able to work in varying environmental conditions and safely handle hazardous materials.

     

    Why Choose Logan Services?

     

    + Work for a highly reputable company with a long history of excellence in the HVAC industry.

    + Rest assured, our company is free from the influence of private equity, so you'll be joining a team that values its employees and their contribution.

    + Voted best place to work in Dayton, with a supportive, family-oriented work environment.

    + Opportunities for career advancement.

    + Competitive salary and benefits package.

     

    Work Environment: Exposure to extreme weather, including snow, rain, and heat. Safety measures and equipment will be provided.

     

    Join us to make a difference in our Service Team by leading with purpose and fostering a culture that values teamwork, development, and exceptional customer service!

     

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