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+ GENERAL SUMMARY

+ Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.

+ ESSENTIAL DUTIES AND RESPONSIBILITIES

+ Greets, instructs, directs and assists patients and visitors upon arrival to the service area.

+ Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.

+ Works collaboratively with various departments on patient access related information.

+ Conducts pre-registration and insurance verification for CHKDHS services.

+ Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.

+ Performs other duties as assigned.

+ LICENSES AND/OR CERTIFICATIONS

+ None required.

+ MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

+ High school diploma or equivalent required.

+ 2 – 3 years of related work experience preferred.

+ Minimum of six months customer service experience required, preferably in a healthcare setting.

+ Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.

+ Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.

+ Demonstrates proficiency in computer keyboarding skills required.

+ Must be able to travel to varying work locations as needed.

+ WORKING CONDITIONS

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+ PHYSICAL REQUIREMENTS

+ Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf)