• BDC Administrator

    Lithia & Driveway (Garden City, MI)


    Dealership:L0416 Suburban CDJR of Garden City

    SUBURBAN CDJR OF GARDEN CITY

    WAIT...Don't Rush Off!

     

    If you are a customer service professional with great people and computer skills, APPLY TODAY to join us on the road to success!

     

    Suburban CDJR of Garden City currently seeking a top performing BDC is Representative to help us keep up with increasing demand to fulfill our customers’ needs. In this vital role, you will communicate with our Service Customers to make sure that their vehicles are scheduled for maintenance. As a Business Development Representative for our Service Department, you will be an important point of contact and an integral part in ensuring customer satisfaction and retention.

     

    Are you a professional with excellent people skills, APPLY TODAY !

    Responsibilities:

    The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.

     

    + Gather accurate customer information to create a database for continual follow-up and retention

    + Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.

    + Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.

    + Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

    Qualifications:

    + Ability to present information in a clear and professional manner.

    + Ability to manage one’s own time effectively.

    + Ability to type efficiently.

    + Basic & phone computer skills.

    We offer best in class industry benefits:

    + Competitive pay

    + Medical, Dental and Vision Plans

    + Paid Holidays & PTO

    + Short and Long-Term Disability

    + Paid Life Insurance

    + 401(k) Retirement Plan

    + Employee Stock Purchase Plan

    + Lithia Learning Center

    + Vehicle Purchase Discounts

    + Wellness Programs

     

    High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.