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At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

_The application window will be open until at least_ **_May 2nd, 2025_** _. This opportunity will remain online based on business needs which may be before or after the specified date._

With the Google Fiber team, you’ll work on cross-product and cross-team initiatives, working closely with cross-functional team members to refine and evolve our projects, as well as deploy new technologies to markets and communities around the globe. You like being on-the-ground, executing complex projects that bring internet access to people.

Role Description

As a Technical Operations Manager, you will ensure that network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network connectivity issues. You will work to improve customer experience through vendor and production management and will lead testing, acceptance, last mile, and installation operations to bring Google Fiber to customers as quickly as possible. Additionally, you will perform critical tasks that maintain and improve network operations and will take the technical lead in ensuring a reliable and efficient operating network.

In this role, you'll:

+ Drive product quality and customer experience improvements. Use field data to drive quality improvements through cross-functional quality improvement forum.

+ Support financial planning processes such as business forecasting, target setting, and CapEx/OpEx budget. Manage operations schedule, budgets, actual costs, and performance.

+ Monitor network performance and lead troubleshooting efforts for network systems. Prepare and implement MOPs and update network documentation based on changes in network topology.

+ Manage vendor performance for both inside and outside plant responsibilities.

+ Provide local insight to centralized process management teams to jointly drive refinement and innovation. Drive cross-functional strategic initiatives to improve customer experience and overall cost structure of the business.

+ Manage frontline Plant Maintenance Technicians within the market.

+ Be available for emergency on-call outage responsibilities.

At a minimum we'd like you to have:

+ Bachelor's degree or equivalent practical experience.

+ 7 years of experience in network operations, network engineering, or network construction.

+ 5 years of experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.

+ Experience managing projects involving team members from multiple disciplines

+ Experience managing third-party vendor contractor performance and deliverables.

+ Experience with construction quality processes for predictive, proactive, and reactive quality management.

+ Experience in network outage response and remediation.

It's preferred if you have:

+ PMP Certification.

+ 10 years of experience in network operations, network engineering, or network construction.

+ Ability to keep multiple critical stakeholders informed and comfortable interact with external partners and internal groups.

The US base salary range for this full-time position is between $130,000 - $143,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. (https://careers.google.com/privacy-policy/) For more information please refer to our Equal Employment Opportunity Policy (https://careers.google.com/eeo/) and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) .

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form (https://docs.google.com/forms/d/e/1FAIpQLSdssMbqAfgzQyXmBStjjc-OOg64CssJRQf5\_yWGEBClZZrkpw/viewform?resourcekey=0-CxawQc0qPzP7wkZuem4M3A) . Our candidate accommodations team will then connect with you to confidentially discuss your options.