• OPS Help Desk Student Assistant

    University of Florida (Gainesville, FL)


    OPS Help Desk Student Assistant

     

    Work type: Student Ast

     

    Categories: Office/Administrative/Fiscal Support, Student Services

     

    Department: 18300000 - ED-LASTINGER CENTER

    Classification Title:

    OPS Help Desk Student Assistant

    Job Description:

    The Helpdesk Representative II provides Level 1 and 2 remote technical support to the center's online initiatives including programs such as Early Learning Florida, Lastinger Coaching, and the Math and Literacy Matrix programs. Working remotely, this individual ensures timely problem resolution through recognition, research, isolation, and follow-up steps using problem management databases and help desk systems. Must demonstrate fluency, both oral and written, in English. Spanish language proficiency is preferred but not required.

    Responsibilities: this position is responsible for:

    Frontline Support

     

    + Assist practitioners and instructors in the Center's many online content offerings through email, phone calls, and texts, Monday through Friday, from a remote work environment.

    + Update and maintain data relevant to support tickets using our cloud-based support desk platform.

    + Provide responsive technical support for users accessing our online learning platforms

     

    Support-Related Projects and Tasks

     

    + Update and maintain an online guide of common issues and how to best address them.

    + Communicate regularly with internal associates about how best to solve issues.

    + Work with the Tier 2 and Technology Coordinator to increase efficiency and effectiveness of the support desk.

    + Participate in remote team meetings and training sessions.

     

    Other Tasks as Assigned

     

    This position is time-limited and soft-funded.

    Expected Salary:

    $15/hour

    Required Qualifications:

    + This position is open to all students who are eligible to work on campus and must maintain a 2.0 grade point average

    Preferred:

    + Fluency, both oral and written, in English and Spanish.

    + Availability to work in the afternoon (2pm-8pm).

    Special Instructions to Applicants:

    In order to be considered, you must upload your cover letter and resume.

     

    Application must be submitted by 11:55 p.m. (ET) of the posting end date.

     

    Health Assessment Required:No

     

    Advertised: 01 May 2025 Eastern Daylight Time

     

    Applications close: 16 May 2025 Eastern Daylight Time