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DESCRIPTION

The **Vice President of Order to Cash (OTC)** will oversee and manage all aspects of the OTC functions for Acosta Group clients. This newly created role is responsible for maintaining and exceeding KPI performance, ensuring efficient and cost-effective operations, and driving continuous improvement across the OTC processes. This position will have 6+ direct reports.

RESPONSIBILITIES

+ **KPI Management:** Manage and take corrective actions as required to maintain and overachieve KPI performance of OTC functions for Acosta Group clients.

+ **Operational Leadership:** Direct all aspects of OTC day-to-day state-side operations, ensuring efficiency, cost-effectiveness, and smooth functioning by planning, directing, and coordinating operational activities.

+ **Stakeholder Collaboration:** Develop relationships and collaborate with CMK Sales Agency to provide support and get feedback on performance.

+ **Budget Management:** Manage operational budgets ensuring cost-effective practices and identifying onboard and offboard opportunities based on client status and volumes.

+ **Service Expansion:** Be knowledgeable of OTC and GBS service offerings and identify opportunities with existing clients to grow OTC and GBS services within the existing client base.

+ **Partnership Management:** Collaborate with partners on delivery of services to clients.

+ **Client Communication:** Collaborate with clients and provide clear communication of achievement of metrics and overall delivery.

+ **Process Improvement:** Identify and implement process improvements to streamline workflows and maximize productivity across functions.

+ **Performance Monitoring:** Monitor client dashboards and track KPIs to assess effectiveness, identify potential issues, and take corrective action.

+ **Strategic Planning:** Collaborate with senior leadership to develop and implement long-term operational strategies and identify areas for improvement.

+ **Sales Alignment:** Work closely with sales to align operational goals with overall business objectives.

+ **Talent Development:** Identify and develop operational talent, providing training and mentorship opportunities to team members.

QUALIFICATIONS

Qualifications:

* Bachelor's degree in Business Administration, Operations Management, or related field; MBA preferred.

* Proven experience in managing OTC functions and operations at a senior level.

* Strong leadership and team management skills.

* Excellent communication and interpersonal skills.

* Ability to develop and maintain relationships with key stakeholders.

* Proficiency in budget management and cost-effective practices.

* Knowledge of OTC and GBS service offerings.

* Experience in process improvement and strategic planning.

* Ability to monitor performance metrics and take corrective actions.

Skills:

* Strategic thinking and problem-solving abilities.

* Strong analytical skills and attention to detail.

* Ability to work collaboratively with cross-functional teams.

* Proficiency in relevant software and tools for performance tracking and operational management.

Physical Requirements:

+ Stationary position

+ Listening

+ Color Perception

+ Ability to travel distances - Occasionally

Personal Skills Requirements:

+ Analysis/Comprehension

+ Judgment/Decision Making

+ Ability to Manage Others

+ Ability to Work without a Supervisor

+ Strong Communication Skills

+ Time Management

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ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category:** Exec Salary - Admin

**Position Type:** Full time

**Business Unit:** Corporate

**Salary Range:** $120,000.00 - $155,000.00

**Company:** Acosta Services, Inc

**Req ID:** 5775