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Overview ... At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. The Opportunity ... As our Field Service Tech Lead you will report to the Field Service & Technical Support Manager. You will be an important technical and operational resource within the service team, specializing in the HPP product line. You will combine advanced technical expertise with coordination responsibilities, including scheduling, quoting, order processing, and dispatching field service technicians. On a given day, you may: Provide remote support for pneumatic, hydraulic, mechanical, and electrical troubleshooting, working with both customers and our teams to resolve complex issues. Collaborate with engineering on technical service bulletins and supporting projects to enhance customer satisfaction and operational efficiency. Read and interpret electrical and mechanical schematics to resolve equipment and controls issues. Collaborate with engineering to prepare and distribute technical service bulletins. Be the main contact for customer service requests and parts research inquiries. Schedule and dispatch field service technicians, optimizing resource use and efficiency. Manage Salesforce work orders, service appointments, and change order follow-ups to ensure accurate tracking and execution of service requests. Requirements for the role Bachelor's degree in a technical field or equivalent work experience. 5+ years of experience in a service coordination troubleshooting, with expertise in pneumatic, hydraulic, mechanical, and electrical systems. Proficiency in reading and interpreting electrical and mechanical schematics. Knowledge of ERP systems and Salesforce for order management and scheduling. You must be authorized to work in the US without sponsorship now or in the future. Travel & Location You will be under a hybrid model where you will be office-based, with occasional remote support requiring responsiveness to customer needs. Occasional travel required, with occasional visits to customer sites or for training sessions. Compensation Range: $65,000 to $70,000. Compensation is determined on experience and skill. This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all responsibilities someone in this position may perform. All employees of JBT are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job responsibilities. Why work at JBT ... We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth! Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment: JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact us at the following email [email protected] . #LI-CH1 #LI-Hybrid We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth! Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment: JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact us at the following email [email protected] . #LI-CH1 #LI-Hybrid As our Field Service Tech Lead you will report to the Field Service & Technical Support Manager. You will be an important technical and operational resource within the service team, specializing in the HPP product line. You will combine advanced technical expertise with coordination responsibilities, including scheduling, quoting, order processing, and dispatching field service technicians. On a given day, you may: Provide remote support for pneumatic, hydraulic, mechanical, and electrical troubleshooting, working with both customers and our teams to resolve complex issues. Collaborate with engineering on technical service bulletins and supporting projects to enhance customer satisfaction and operational efficiency. Read and interpret electrical and mechanical schematics to resolve equipment and controls issues. Collaborate with engineering to prepare and distribute technical service bulletins. Be the main contact for customer service requests and parts research inquiries. Schedule and dispatch field service technicians, optimizing resource use and efficiency. Manage Salesforce work orders, service appointments, and change order follow-ups to ensure accurate tracking and execution of service requests. Requirements for the role Bachelor's degree in a technical field or equivalent work experience. 5+ years of experience in a service coordination troubleshooting, with expertise in pneumatic, hydraulic, mechanical, and electrical systems. Proficiency in reading and interpreting electrical and mechanical schematics. Knowledge of ERP systems and Salesforce for order management and scheduling. You must be authorized to work in the US without sponsorship now or in the future. Travel & Location You will be under a hybrid model where you will be office-based, with occasional remote support requiring responsiveness to customer needs. Occasional travel required, with occasional visits to customer sites or for training sessions. Compensation Range: $65,000 to $70,000. Compensation is determined on experience and skill. This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all responsibilities someone in this position may perform. All employees of JBT are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job responsibilities.