• Guest Experience Shift Lead

    LEGOLAND (Grapevine, TX)


    What you'll bring to the team

    • Job Summary

     

    Are you passionate about delivering unforgettable experiences? As our **Guest Experience Shift Lead** , you’ll help lead our front-line team to create magical moments for every guest! In this hands-on role, you’ll guide daily operations, jump into host positions when needed, and support training and development efforts. It’s a role for leaders who love people, live for great service, and know how to keep the fun going—even during busy times!

    Qualifications & Experience

    • Key Responsibilities

    + 👥 Lead, support, and energize Guest Experience Hosts during daily operations.

    + 📝 Delegate and monitor team assignments to ensure smooth attraction flow.

    + 🎢 Assist with managing guest queues and flow for optimal safety and efficiency.

    + 💬 Respond to guest concerns with professionalism, positivity, and problem-solving.

    + 🧠 Train team members on front-line roles and maintain accurate training records.

    + 🏆 Empower the team to deliver exceptional service and handle guest recovery.

    + 📈 Observe and evaluate team performance—coach and escalate when needed.

    + 👐 Jump in to support host positions and guest-facing duties during peak times.

    + 💡 Participate in team development projects and lead by example.

    • Education & Experience

    + High school diploma or GED required.

    + 6+ months of experience in a guest-facing role (attractions, retail, or service industry preferred).

    + Previous leadership, team lead, or supervisory experience is a big plus!

    + Outgoing, energetic, and enthusiastic personality 🌟

    + Strong verbal and written communication skills.

    + Ability to multitask in a fast-paced, high-energy environment.

    • Skills We’re Looking For

    + A love for guest service and creating memorable moments

    + Confidence in handling crowd control, guest escalations, and real-time decisions

    + Organized, adaptable, and detail-oriented

    + Passion for coaching and uplifting others

    + A natural collaborator who thrives in a team setting

    • Physical & Working Requirements

    + Must be able to stand, walk, bend, and lift up to 50 lbs with or without accommodation.

    + Comfortable working in varying indoor/outdoor conditions and noise levels.

    + Flexible to work mornings, evenings, weekends, and holidays.

    + Able to wear necessary PPE and move throughout the attraction easily.

    • Bonus Perks

    + Free attraction entry for you + friends 🎟️

    + Fun, fast-paced, and supportive team environment

    + Career growth and development opportunities 🚀

    + Unique, unforgettable workplace where **fun is part of the job!**

    Benefits

    • Benefits of Joining Merlin Entertainments! 🎉

    • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

    • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

    • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

    • Recognition Programs and Rewards: Celebrate your achievements and hard work!

    • 401(k) Program: Save for the future with company matching contributions.

    • Tuition Reimbursement Programs: Get support for further education and career growth.

    • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

     

    Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

     

    Pay Range

     

    USD $17.50/Hr.

     

    Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/8505/guest-experience-shift-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    Connect With Us!

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-TX-Grapevine, TX_

    **Job ID** _2025-8505_

    **Employment Type** _Full-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _Peppa Pig World of Play Dallas_