• Order Fulfillment Manager

    Whirlpool Corporation (Benton Harbor, MI)


    **Requisition ID:** 66698

    ABOUT WHIRLPOOL CORPORATION

    Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

     

    The team you will be a part of

     

    The Supply and Logistics team is responsible for keeping the appropriate levels of materials and/or stock supplies with the aim to maximize inventory control and company sales. Organizes deliveries to meet given deadlines and customer expectations. Supervises and tracks the flow of materials and products from suppliers throughout the organization.

     

    This role in summary

     

    This Conversion Manager position reports to the Supply and Fulfillment group of Integrated Supply Chain, which represents the Voice of the Customer and Whirlpool through collaboration and shared accountability while focusing on strategic objectives that maximize order conversion and drive end-to-end business results. This position is responsible for managing and supporting the fulfillment of the Whirlpool Customer portfolio.

    Your responsibilities will include

    + Work with a broad cross-functional team (Sales, Sales Ops, Planning, Logistics, Order Management, Global Information Technology, etc..) to implement key customer strategic projects and continuously improve our existing processes with a strong emphasis on maximizing order-to-shipment conversion.

    + Manage/oversee all aspects of implementing process changes, including design, development, testing, education, change management, and auditing of results.

    + Involved in segment strategy work, accountable for enabling growth and expanding margins

    + Lead and drive a lean and consistent process. Optimize and embed recommended changes through a continuous improvement mindset.

    + Measure and monitor critical Key Performance Indicators (KPI) process steps and the voice of the Customer. Define and monitor critical performance metrics weekly/monthly to identify opportunities for improvement/corrective actions.

    + Drive process decisions and alignment across all functions – make decisions when consensus cannot be achieved.

    + Challenge and recommend policy decisions as needed -- lead up!

    + Prioritize work to focus on the areas that will drive the greatest enterprise-wide business benefit –balance caring for the Customer with caring for the Company.

    Minimum requirements

    + Bachelor’s Degree

    + 5+ years of experience in Supply Chain, Logistics, Order Management, or Sales Operations

    + 1+ years of experience in Lean or Continuous Improvement

    Preferred skills and experiences

    + Master’s Degree

    + Experience with Operational Excellence (OPEX) or Six Sigma, Black Belt

    + Project Manager or Change Management

    + Excellent communication skills and experience working with Cross-Functional Teams

     

    Additional information

     

    Whirlpool’s Ways of Working

     

    Our goal is to provide an environment that helps you bring your best to Whirlpool every day. While employees in this role work in-person Monday through Friday. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:

     

    + Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.

    + Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.

    + Sabbatical - Four weeks paid leave after every five years of service.

    \#LI-NL1

    Connect with us and learn more about Whirlpool Corporation

     

    See what it's like to work at Whirlpool by visiting Whirlpool Careers (http://www.whirlpoolcareers.com/) . Additional information about the company can be found on Facebook (http://www.facebook.com/WhirlpoolCorp/) , Twitter (http://twitter.com/whirlpoolcorp) , LinkedIn (http://www.linkedin.com/company/whirlpool-corporation/life/) , Instagram (http://www.instagram.com/whirlpoolcorp/) and YouTube (http://www.youtube.com/user/WhirlpoolCorporation) .

     

    At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.