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Salary Range: $19.31 - $26.61

Pay rates are determined based on experience and internal equity.

Position Summary:

+ The Oncology MA Office Support reports to the Hematology-Oncology Site Supervisor with secondary oversight and coordination of duties by the North 3rd Center site clinic manager.

+ Performs duties in support of both front office clerical staff and back office clinical staff.

+ Assist with patient intake coordination as directed.

+ Supports and performs as needed a wide range of clerical duties including:

+ Registration of patients, including interviewing, completion of required forms, and room assignment.

+ Provides information regarding services and policies.

+ Obtains accurate demographic and insurance data.

+ Verifies insurance coverage and authorization for treatment.

+ Communicates with other departments regarding registration of patients.

+ Performs routine pre-admitting counseling including financial counseling/screening.

+ Greets, processes, and directs inquiries from patients and visitors with efficiency and respect.

+ Accepts patient valuables.

+ Supports and performs as needed a wide range of Clinical support duties including:

+ Assists with office procedures and provides direct patient care.

+ Obtain and document patient history and vital signs (i.e., height, weight, BP).

+ Clean exam room tables, chairs, surfaces, blood pressure cuffs, patient care equipment and other equipment as needed. Keep exam rooms stocked with supplies.

+ Organize and maintain clinical stations and medication rooms as needed.

+ Occasionally cover for other non-licensed staff as deemed necessary.

+ Displays a caring and responsive attitude and conducts all activities respecting patient, family and employee rights and expectations.

+ Demonstrates sound cost containment techniques.

+ Adheres to established safety requirements and procedures to ensure a safe working environment.

+ Adheres to all policies and procedures including adherence to HIPAA regulations.

+ Completes annual performance and competency evaluation process with management and participates in goal setting, performance improvement and educational training as needed.

+ Participates in department quality improvement, clinic safety, infection control and hazardous materials programs/activities.

+ Attends required meetings and participates in committees as requested.

+ Exercises discretion and maintains a high level of confidentiality.

+ Completes special projects or other duties as assigned.

District Responsibility:

+ Support of the District Mission and Values

+ Demonstrate Respect, Professionalism and Courtesy to all patients, other providers and coworkers.

+ Constantly use C-I-CARE principles when communicating with others.

Position Duties/Responsibility:

+ Performs opening and closing duties as directed by supervisor.

+ Make necessary outgoing calls, confirming patient appointments, rescheduling appointments, etc.

+ Greet and check patients in.

+ Accurate capture of all pertinent registration data and confirm all patient information is accurate and up-to-date.

+ Obtain physician orders as needed for referral processing, pre-arrival authorization and patient registration.

+ Collect patient's insurance information, verify insurance coverage, and obtain insurance authorization when applicable.

+ Monitors providers' schedules.

+ Collect copayments/patient balances.

+ Maintain cash drawers.

+ Responsible for assuring the front desk and lobby are tidy.

+ Provides list to medical staff of missed/cancelled appointments.

+ Assists Medical Records Department when necessary.

+ Maintain and distribute the Hematology/Oncology on-call schedule.

+ Operate the overhead paging system, telephone switchboard and call transfers, and assist with messages through the electronic health record and all other forms of office communications.

+ Determine when assistance is needed from other departments and/or Director and follow through to ensure that patient care is not compromised.

+ Ability to communicate well with patients, families, co-workers, physicians, other members of the healthcare team, etc.

+ Ability to adapt to varied, age-specific and/or specialized groups.

+ Ability to understand use, function, interpret, document, and keep records.

+ Ability to interpret, adapt and apply guidelines and procedures.

+ Ability to react calmly and effectively during emergency situations.

+ Ability to read, write and communicate effectively in English.

+ Ability to organize and prioritize work.

+ Ability to follow oral and written instructions.

+ Ability to reason and make sound judgments.

+ Skill in identifying problems and recommending solutions.

+ Skill in establishing and maintaining effective working relationships with co-workers, management, patients, medical staff, and the public.

+ Skill in accepting constructive criticism and giving suggestions in a professional manner.

+ Other Duties Assigned by Supervisor

Position Qualifications:

+ High School diploma or equivalent.

+ Medical Assistant Credentials required.

+ Certification from one of the following agencies is highly preferred: American Association of Medical Assistants (AMA), American Medical Technologists (AMT), California Certifying Board of Medical Assistants (CMAA) with Injection Training.

+ Current CPR certification required from the American Heart Association.

+ Skills/Ability: Be able to communicate effectively with patients to the degree the patient’s ability allows. Be able to follow written and verbal instructions and communicate patient’s condition to other staff. Bilingual Spanish fluency preferred but not required.

LVMC reserves the right to modify the minimum requirements depending on the organization's needs