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120422BR

Job Title:

Sales Support Manager

Location:

Performance Dallas (1011)

Job Description:

*Please note, location of building will change to Fort Worth in July 2025*

**We Deliver the Goods** :

+ Competitive pay and benefits, including Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more

+ Growth opportunities performing essential work to support North America’s food distribution system

+ Safe and inclusive working environment, including culture of rewards, recognition, and respect.

Supports sales team by providing quantitative sales reporting and program tracking including updates/results of marketing promotions and bill backs. Reports provided as needed and on designated timelines. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company. Will be responsible for leading the customer service department and ensuring proper care is taken at every moment throughout the customer experience. Will measure and develop the performance of the team, implement processes and procedures to improve efficiencies, and form cross-functional collaborations to address customer inquiries. A successful candidate will ensure our customer service team puts customers first and that every account matters.

Primary Responsibilities:

+ Oversees all operational controls for the customer service department.

+ Directing customer service objectives, contributing to recruitment and employment relations, and leading the policies and procedures of the department.

+ Ensuring order processing is completed daily and acting as the department liaison as needed.

+ Achieving customer service objectives and collaborating on the strategic plans of the department.

+ Preparing annual budgets and forecasting to meet the department’s financial objectives.

+ Connecting with customers, conducting surveys, and benchmarking best practices.

+ Improving customer service quality results and implementing strategic changes.

+ Participating in educational opportunities to expand customer service knowledge.

+ Managing customer experience metrics and continuously improving the customer experience.

+ Supervises sales support associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.

+ Serves as exclusive liaison for all sales personnel regardless of issue. Manages and follows-up on all requests and issue

Req Number:

120422BR

Address Line 1:

5225 Investment Dr

Job Location:

Dallas, Texas (TX)

Shift:

1st Shift

Full Time / Part Time:

Full Time

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (http://pfgc.com/Policy) ; (2) the "EEO is the Law" poster (http://pfgc.com/Poster) and supplement (http://pfgc.com/Supplement) ; and (3) the Pay Transparency Policy Statement (http://pfgc.com/PayTransparency) .

Required Qualifications:

-Bachelors in a related field or equivalent working experience.

-4-6 years of customer service experience and 3-5 years in a management role.

-Excellent communication skills.

-Proficient in Microsoft Office programs (such as Excel) and data analysis.

-Ability to solve practical problems and deal with a variety of concrete variables in situations.

Division:

Performance Foodservice

Job Category:

Sales

Preferred Qualifications:

Bachelors Degree in a related field or equivalent working experience.

State:

Texas

Company Description:

Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Benefits:

Click Here for Benefits Information (https://pfgc.com/Careers.aspx#benefits)