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Description

We're seeking an experienced Risk Communications Specialist to lead and optimize our advertiser communications strategy regarding ad policy violations, restrictions, and rejections. This role is instrumental in ensuring clear, consistent, and effective communication with advertisers while helping advertisers maintain policy compliance and deliver successful campaigns to their target audiences.

Key job responsibilities

• Design and implement comprehensive communication strategies for different types of ad violations, restrictions, and rejections

• Develop and maintain templates and documentation for various violation scenarios, ensuring clarity and actionability

• Partner with Policy, Legal, and Product teams to accurately translate complex policy requirements into clear advertiser guidance

• Lead the enhancement of automation systems for violation communications while maintaining appropriate tone and clarity

• Analyze communication effectiveness metrics and implement improvements based on data

• Manage escalations and complex cases requiring specialized communication approaches

• Build and maintain relationships with cross-functional teams to ensure alignment on communication strategies

About the team

Advertising is one of the fastest growing businesses at Amazon and that growth generates challenges in managing huge volumes of advertising submissions while maintaining a high customer experience and working at the speed that advertisers demand. As part of the Advertising Trust team, you will have high visibility across Amazon business lines, helping to establish the right customer experience and long-term strategy for the success of Amazon Advertising. We are a global and diverse team with a long tenure in online advertising and expertise in developing customer experience solutions for highly sensitive and restricted categories of advertising.

Basic Qualifications

- Bachelor's degree or equivalent

- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience

- Experience in program requirements definition, together with data and metrics leveraging to drive improvements

- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent

- Demonstrated experience in developing communication strategies for complex policy scenarios

Preferred Qualifications

- 4+ years of program or project management experience

- Experience with SQL and Excel

- Experience with research and investigation skills or equivalent

- Experience in digital advertising, particularly with ad policy enforcement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.