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Description

Amazon Search connects hundreds of millions of customers to Amazon’s vast selection, helping them find inspiration, discover products they’ll love, and make confident purchases. We aim to empower every customer to quickly find exactly what they need, while sparking exploration and discovery in ways that make shopping feel spontaneous and fun.

The Search Customer Experience (SCX) team is responsible for customer-facing features, information, and look & feel of search results on desktop, tablet, and mobile devices globally. Our team leverages sophisticated AI, and machine learning, data mining, and big data technologies to help customers discover the right products.

As the Senior Manager – PMT for SCX, you will focus on delivering excellent shopping experiences for customers by understanding their shopping intents and incorporating relevant features on the search page. The ideal candidate should have experience in a fast-paced environment and demonstrate a strong bias for action.

You will collaborate with global teams to identify and prioritize needs, influence the organization, and create high-quality search experiences. You'll develop best practices for insights and KPIs to prove success. You will guide a team of product managers, software engineers, and scientists to deliver results. You will weigh technology alternatives and be comfortable with products using machine learning and AI generative content. You will have strong judgment and understand which opportunities drive the most strategic value for the business.

Key job responsibilities

* Design and lead a multi­-year product roadmap, balancing short­ and long­-term goals to scale globally

* Lead a team of Product Managers

* Define creative, high quality, and clear roadmaps based on team strategy and vision

* Develop detailed, crisp business requirements and user stories that can be used to create specifications and architecture for search engine features and applications

* Partner with Engineering, Science, Operations, and partner teams to create best-in-class search solutions for customers

* Analyze customer feedback and usage metrics to identify key pain points

* Build innovative concepts and successfully champion them through senior management and other teams

* Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences

* Roll up sleeves as necessary to ensure projects stay on schedule and meet our high standards of quality

A day in the life

Successful candidates will enjoy diving deep into data, have well developed analytical skills, excellent communication strategies, and have experience with executive level reviews. You will thrive in a collaborative, creative, analytical, and fast-paced environment and are comfortable interacting with technical software development teams. You should have the experience and capability to prepare documentation for senior executives. Experience managing customer facing technical products and guiding cross-functional teams through influence versus direct management are preferred. This is a highly visible position that will interact with many teams in Search and Retail.

About the team

Joining this team, you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com (AMZN), Earth's most customer-centric company and one of the world's leading internet companies. We provide a highly customer-centric, team-oriented environment in our offices located in Palo Alto, California. Location preference is Palo Alto, CA, or Seattle, WA.

Basic Qualifications

- 6+ years of team management experience

- Bachelor's degree

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

Preferred Qualifications

- Experience delivering consumer software products and services in a high growth environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.