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Are you motivated by customer service with a desire for helping others? NJM Insurance Group currently has an opening in our Workers’ Compensation Department for a Claims Information Service Representative who will play an important role in helping to make sure our customers have a positive experience working with us.

With a nationally ranked reputation for outstanding customer service and history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile, and homeowner’s insurance in New Jersey.

Become a member of our team and you’ll be part of a company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more!

The scheduled hours for this position are Monday through Friday 8:45am to 5:00pm.

Salary: $39,857 - $46,254 (Salary is commensurate with experience and credentials)

This opportunity is based out of the NJM West Trenton, NJ office.

Job Responsibilities

+ Answer calls from internal and external customers using excellent customer service skills and provide accurate information.

+ Process incoming First reports of accident via telephone, email and fax accurately and expeditiously.

+ Providing excellent customer service to all callers by demonstrating professional courtesy, conveying empathy, and actively listening to all questions and concerns.

+ Assisting the caller with their inquiries in an accurate, efficient, and comprehensive manner while striving for first call resolution.

+ Screening all calls and deciding what can be handled at the CIS level and transfer calls when appropriate to the right personnel.

+ Accurately complete authorization requests, directing them to the appropriate personnel.

+ Complete callbacks in a timely manner, documenting calls and results in computer correspondence.

+ Navigating multiple computer systems simultaneously to access and document appropriate information.

Required Qualifications and Experience

+ Accuracy and the ability to pay close attention to detail

+ Excellent customer service and phone manners

+ Data entry skills

+ Bilingual English/Spanish is preferred

+ Proficiency with Microsoft Office Suite software programs including Outlook and Word

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.