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THE MODERN HOME OF AMERICAN GOLF

Discover The Modern Home of Golf at our Frisco resort & spa.

At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa.

Job Description

Omni PGA Frisco Resort is seeking a creative and detail-orientedLuxury Residence Supervisor | Ranch Homesto join our team. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.

Luxury Residences Supervisor | Ranch Homes will ensure that the guest experience, activities, cleaning and servicing of Ranch Homes, public areas, meet Omni four star/four diamond standards.

Responsibilities

+ Serve as the primary liaison between the Ranch Home Concierge and Housekeeping teams, ensuring seamless, anticipatory service that reflects Omni’s luxury standards.

+ Maintain proactive, personalized communication with both future and in-house guests, ensuring their preferences and expectations are understood and exceeded.

+ Coordinate and curate unique experiences for guests by staying informed on special events, guest itineraries, and personalized preferences for each Ranch Home.

+ Oversee and validate the flawless preparation and presentation of Ranch Homes through regular inspections and follow-ups, ensuring each home meets or exceeds our service and cleanliness standards.

+ Ensure cohesive team collaboration by facilitating clear, timely communication between departments regarding guest movement, special requests, and group needs.

+ Support and elevate the guest journey from arrival to departure, ensuring continuity and consistency through both concierge touchpoints and housekeeping excellence.

+ Assign and manage detailed special projects, including bespoke guest arrangements and high-touch service elements, under the direction of the Luxury Residences Manager or ADOR.

+ Promptly report maintenance needs or discrepancies to ensure the Ranch Homes consistently reflect pristine condition and refined aesthetic.

+ Oversee and verify that all Housekeeping team members are fully equipped with the necessary tools, supplies, and training to deliver high-standard service.

+ Step in to support the team during high occupancy or peak service moments, including direct assistance with housekeeping or guest-facing roles as needed.

+ Manage daily room status updates and quality checks, ensuring seamless communication between front office and back-of-house teams.

+ Curate elevated in-home amenities and staging, ensuring that VIP and special request homes are prepared to delight and surprise guests.

+ Maintain exceptional knowledge of the property, resort amenities, and local area, enabling your team to provide authentic, informed recommendations.

+ Foster a culture of service excellence and professional development, coaching team members to embody luxury hospitality in every interaction.

+ Champion a safe, secure, and polished environment for both guests and associates, upholding all standards of luxury and professionalism.

Qualifications

+ Ability to maintain and provide 4-Diamond level guest service.

+ Ability to maintain 4-Diamond level cleanliness standards.

+ Ability to work with management on special projects.

+ Strong attention to detail with a sense of urgency as required.

+ Must be able to communicate effectively both verbally and written.

+ Must be able to lift a minimum of 50 lbs.

+ Must be able to push or pull a minimum of 75 lbs.

+ Must be ale to stand/walk for entire shift.

+ Must be able to communicate via radio and phone as needed.

+ Must be able to work a flexible schedule including holidays and weekends.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

Job LocationsUS-TX-Frisco

Posted Date1 month ago(4/7/2025 9:53 AM)

Requisition ID 2025-121687

# of Openings 1

Category (Portal Searching) Housekeeping