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Job Description

Arnot Health is seeking an overnight Part-Time Client Service Representative to join our Health on Demand team. This is an overnight position perfect for candidates looking to work a few late-night hours each week. You’ll play a key role in connecting patients, providers, and services in a compassionate and professional environment.

Schedule:

+ Part-time ~12 hours/week

+ 11PM - 3AM & 3AM - 7AM shifts

+ Overnight shift differential

Key Responsibilities:

+ Manage incoming and outgoing calls through the Arnot Health Call Center.

+ Accurately assess and direct calls, including nursing triage and community information requests.

+ Make clerical outbound calls such as appointment reminders and surveys.

+ Maintain accurate records, documentation, and databases.

+ Track call volume, generate reports, and manage billing for revenue-producing services.

+ Facilitate complaint handling and resolution processes.

+ Support a functional and organized office environment.

What We’re Looking For:

+ High School Diploma or equivalent required.

+ 3 years’ clerical experience in a healthcare or hospital setting preferred.

+ Proficiency with Microsoft Office Suite and call center software.

+ Strong communication and customer service skills.

+ Ability to work independently and handle sensitive information with discretion.

+ Familiarity with HIPAA and patient confidentiality standards.

Work Environment & Physical Demands:

+ Typical professional office setting.

+ Frequent computer use and phone interaction

Requirements