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Job Title: Employee Experience Specialist

Hybrid: onsite 2 days a week

Pay Rate: Open to Both C2C and W2 options

Position Type: Multiyear Contract

This is a junior/mid level role, someone with 1-5 years of experience (this is NOT a senior role)

Job Description

To assist in setting division level strategy and serve as a key stakeholder in employee-focused programs, projects, and initiatives that align with the enterprise's employee-powered focus. Works in tandem with executive leadership to translate, blend, and align enterprise-level strategy and culture; offer strategic, workforce-driven solutions. Plan, develop, and implement processes, trainings, initiatives, and manage employee-focused feedback channels. Works independently with governance from senior management and executive leadership. Serves as a subject matter expert in employee engagement.

Job Responsibility

• Assist with influencing and setting strategy enabling employee experience by providing insight-rich recommendations based on team member experience and industry trends

• Assist with managing employee experience programs with iterative and continuous improvements that shape the future workforce and bolsters commitment to listening and responding to employee concerns

• Participate in the development of change management strategies, tools, training materials and resources to help leaders successfully implement and drive results that support effectiveness and the overall employee experience

• Support presentations to executive leadership messages that reinforce programs, initiatives, culture, morale boosters, and reporting on employee satisfaction using the latest data

• Analyze and share insights on leadership performance trends from sources such as but not limited to annual Enterprise Engagement Survey, Leader 180 Program, Engagement Champion Program, and branch-level surveys to senior leaders

• Leverage data and industry insights to recommend improvements to processes impacting the employee experience

• Support the determination of leadership development opportunities and collaborate with business partners to support employee engagement and retention activities

• Assist with driving employee engagement by identifying opportunities to collect employee feedback, glean insights, share key themes with senior leadership, and partner on a variety of initiatives

• Support enterprise-level recognition platforms, advance and maintain scalable, recognition programs/opportunities

• Regularly participate in reporting key data, program activities, and achievement metrics to senior leadership

• Assist with training and supporting leaders on engagement, retention, onboarding/off boarding (employee lifecycle)

• Participate in employee experience planning g and knowledge sessions with managers and supervisors

• Nurture a forward-looking, optimistic, internal culture and winning vision to keep employees connected to culture and Navy Federal’s current strategic goals

Job Qualifications

• Innovative thinker, proactive mindset and enthusiastic

• Excellent communication and organizational skills

• Proven track record in leading and managing change

• Ability to effectively define, communicate and promote cultural change

• A genuine and heartfelt passion for people and their experience of work

• Ability to address sensitive information and difficult situations with tact, discretion, and confidentiality

• Demonstrated ability to leverage data/metrics to measure program effectiveness and identify areas of opportunity

• Experience and skill with digital collaboration tools and Microsoft Office Suite and SharePoint

• Demonstrated ability to work with people at all levels from hands-on operational workforces to senior stakeholders

• Experience leading or delivering employee engagement activities that feature a strong element of employee voice

• Advanced skill analyzing statistics and reports to determine business performance and reports to determine business performance and trends

• Extensive experience researching, compiling, and documenting data, business processes, and workflows

• Experience in market/consumer research, project management, and analysis of strategic planning initiatives

• Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact

• Significant experience in managing multiple priorities independently and/or in a team

environment

• Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely

• Knowledge of project lifecycles and management methodologies

• Working knowledge of policies, procedures, instructions, automated systems

software and NCUA policies, instructions and regulations

• Knowledge of functions, philosophy, operations and organizational objective

• Bachelor’s degree or equivalent work experience ends

Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.