• Customer Service Representative (Level III)

    Adecco US, Inc. (Chandler, AZ)


    Adecco is hiring immediately for an **Customer Service Representative (Level III)** with a local client in **Chandler, AZ** ! Apply now if you meet the qualifications listed below!

     

    + **Contract Type: Temp**

    + **Pay:** $21.00 / HR based on experience

    + **Shift/Hours: Monday - Friday**

    + **9:30am - 6:00pm**

    + **10:30am - 7:00pm**

    + Training Hours - Monday through Friday 9:00am - 5:30pm EST - Will follow schedule selected at offer time, **ONCE TRAINING IS COMPLETED** .

    Job Description:

    As a Wealth Management Client Care Customer Service Representative, you will work in an inbound contact center providing exceptional service to our Merrill Wealth Management clients or branch office partners regarding their banking or brokerage accounts including credit and debit cards and small business accounts. Client Service Representatives may handle inbound calls from clients, branch offices, banking centers, and/or various internal associates. CSR’s must handle all scenarios within the bank's policies and procedures. The expectation of a CSR is to be actively engaged in a conversation with our client or internal partner while accurately processing through various systems in a timely and efficient manner. Associates must be able to think critically to determine the best course of action to solve the issue at hand.

     

    Calls typically taken in a day?

     

    40-60 calls is the average amount of calls handled in a day.

    Required Skills:

    + 2+ years of high volume Call Center Customer Service experience.

    + Must possess the skills to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information

    + Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint

    + Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment

    + Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients

    + Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise

    + Positive attitude that embracing coaching as an opportunity to improvement in current role

    + Ability to handle confidential matters and sensitive information in a responsible manner

    Desired Skills:

    + Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call

    + Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients

    + Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk

    + Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts

    + Display passion, commitment and deliver an experience that improves our customers’ financial lives

    **IMPORTANT:** This job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.

    **Pay Details:** $21.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance