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Bilingual Collections Analyst

Job Description

The Collections Analyst will pursue collections on high-risk gas accounts. This role involves investigating residential and non-residential gas accounts, assisting with damage collections, and managing relationships with outside agencies. The ideal candidate will handle complex inquiries from customers and contractors while navigating gas and damage billing disputes to achieve successful payment resolutions.

Responsibilities

+ Conduct detailed account reviews within the business information system for internal, outside agency, and customer-related inquiries.

+ Initiate and receive telephone calls regarding Special Accounts in Collections, government, and other high-risk collection matters.

+ Manage collections investigations in coordination with internal departments and comply with regulatory tariffs and law enforcement requirements.

+ Assist with third-party damage collections, including managing and responding to internal and external collection inquiries.

+ Execute customer billing inquiries and account changes accurately and promptly.

+ Document findings and coordinate customer communication, billing, and collections, including field inspections to gather evidence and explain findings to customers.

+ Manage investigations related to revenue protection matters in coordination with internal departments and comply with regulatory tariffs and law enforcement requirements.

+ Ensure processes support continued customer experience improvement and adapt to changing business needs.

+ Perform other duties, as assigned.

Essential Skills

+ 3+ years of analytical experience in a business environment required.

+ Experience working with business information systems, including SAP, Oracle or similar required.

+ Demonstrated ability to analyze and interpret data and identify customer issues and solutions.

+ Demonstrated ability to communicate complex messages effectively, both verbally and in writing, to diverse audiences.

+ Proven ability to use computer software and applications, including Microsoft Office, to share, retrieve, research, and present business information.

+ Demonstrated ability to successfully handle daily deadlines and multiple projects with competing deadlines.

+ Demonstrated ability to work independently and exercise discretion when making business decisions.

Additional Skills & Qualifications

+ Degree in Business, Statistics, or related quantitative field preferred.

+ Spanish speaking preferred.

+ Experience in energy, telecommunications, sales/marketing, customer service, or financial/insurance industry preferred.

+ Exceptional listening and analytical skills.

+ Knowledge of process mapping and business process reengineering preferred.

+ Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors, and peers.

+ Demonstrated ability to present ideas logically and concisely to diverse audiences, both verbally and in writing.

Work Environment

The position requires working onsite Monday to Friday, 40 hours a week. The role involves collaboration with a team focused on growth within a fast-paced, agile environment. Dress code and specific reporting details are not explicitly provided.

Contact Me:

Kaitland Clawson

View my availability here:

https://www.linkedin.com/in/kaitland-clawson-552605154/

Book an appointmentPay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Springfield,VA.

Application Deadline

This position is anticipated to close on May 19, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.