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Altru Coordinator (Administrative Assistant II)

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Altru Coordinator (Administrative Assistant II)

Salary

$42,629.00 - $69,485.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

13097

Department

Maritime Center

Opening Date

05/05/2025

Closing Date

5/18/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The City of Norfolk, Maritime Center – Nauticus is seeking to hire an Administrative Assistant II- Altru Coordinator. This position provides essential clerical, administrative, financial, and guest service support, with a focus on entering and maintaining accurate ticketing and reservation data. This individual will generate reports, and lead efforts in database clean-up, audits, and user training to ensure consistent, high-quality data standards across departments. The role also facilitates regular Altru team meetings and provides technical support related to ticketing operations. This position serves as a third key holder and backup admissions support, assisting with ticket sales, guest service, and cash handling during peak times or staff shortages. Performs related duties as assigned.

Nauticus is a maritime discovery center located along the waterfront in downtown, Norfolk offering a unique form of experiential learning for all ages. Through interactive exhibits and STEM to STERN programming, Nauticus uses the museum, Battleship Wisconsin, sailing center, and Schooner Virginia to tell the story of the maritime environment, industry, and the military.

Department Starting Hiring Salary: $42,629 - $49,023

Essential Functions

Essential functions include but are not limited to:

+ Provides administrative support by answering telephone inquiries, responding to emails, greeting and screening visitors, scheduling appointments, distributing mail, ordering supplies, updating manuals, maintaining filing systems, and coordinating department records.

+ Manages and maintains the Altru ticketing and reservation system, including data entry, record keeping, reservations processing, guest registration, and internal reporting to ensure database accuracy and integrity.

+ Leads Altru training efforts by coordinating and conducting team meetings, providing ongoing training for support personnel, and implementing system updates and database clean-up processes to maintain strong operational standards.

+ Prepares and generates reports (daily, weekly, monthly, quarterly, and annual) related to visitation, group program attendance, and event participation using Altru and other department tools.

+ Performs fiscal and financial support duties by processing electronic documents related to ticketing and reservations, maintaining accurate revenue records, and assisting in reconciliation processes.

+ Supports Visitor Services operations by serving as a third key holder and backup admissions ticket seller during peak periods, special events, or staffing shortages to ensure seamless guest services.

+ Maintains high guest service standards by providing courteous, timely, and accurate responses to guest inquiries, ensuring that Visitor Services goals for accessibility, professionalism, and experience quality are met.

+ Manages planning and reporting processes by tracking key assignments, outlining tasks and deliverables, supporting executive and leadership initiatives, and offering solutions and alternatives for operational improvements.

+ Demonstrates flexibility and teamwork by assisting in a variety of administrative, operational, and guest-facing roles as needed to support Nauticus' mission and Visitor Services goals.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Two years experience in office administration.

Proficiency in Microsoft Office Suite required

CPR/First Aid certification a plus

Additional Information & Requirements

Work Location: One Waterside Drive, Norfolk, VA 23510

Work Hours: Friday through Tuesday 8:30 AM – 5:00PM, 40 hours per week. Position requires some evening, holiday and weekend shifts

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for applications received on or after February 22, 2022. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College

+ Technical/Vocational Degree

+ Bachelor's Degree

+ Master's Degree

+ No education listed

03

Do you possess a bachelor's degree in Business Administration or a related field?

+ Yes

+ No

04

Do you have experience working in a guest centered environment?

+ Yes

+ No

05

Describe a situation where you supported or enhanced a guest or customer experience.

06

Do you have at least 2 years in an office or customer service environment supporting the lead personnel?

+ Yes

+ No

07

Please describe your experience in an office or customer service environment supporting the lead personnel.

08

This position requires preparing daily, weekly, and monthly reports. Do you have experience working with Microsoft Excel or other data tools for reporting purposes?

+ Yes

+ No

09

Please select the Microsoft Office products that you have experience working in.

+ Microsoft Word

+ Microsoft Excel

+ Microsoft PowerPoint

+ Microsoft Outlook

+ Microsoft Publisher

+ Microsoft Teams

10

Do you have experience working with a customer relationship management (CRM) system, ticketing platform, or reservation software (such as Altru)?

+ Yes

+ No

11

If yes, please describe your experience and how you used the system day-to-day.

12

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

13

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

14

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

Required Question

Employer

City of Norfolk

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