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Human Services Analyst

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Human Services Analyst

Salary

$58,035.00 - $88,235.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-24804-48892

Department

Department of Human Services

Division

HS Div Op

Opening Date

05/02/2025

Closing Date

5/16/2025 11:59 PM Eastern

Job Code

48892

Position Number

50499577

Union

Non Union

Bargaining Unit

F3

Pay Group

ST07

Bureau / Division Code

00211622

Bureau / Division

Bureau of Policy, Programs and Operations/Division of Operations

Worksite Address

2525 N. 7th Street

City

Harrisburg, Pennsylvania

Zip Code

17110

Contact Name

Heather Laurent

Contact Phone

223.231.9904

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

We are dedicated to making a positive impact on the lives of children, and we are looking for passionate individuals to join our team at the Office of Children, Youth and Families. As a Human Services Analyst, you will serve as the training officer for the Division of Operations staff. In this role, you will be responsible for ensuring the ability and proficiency of staff who work on child abuse prevention activities. We offer opportunities for professional development and growth, allowing you to continuously improve and advance your career while making a difference in the lives of children. Join our team today and help us make a positive impact on the world!

DESCRIPTION OF WORK

Serving as the training officer, you will have a crucial role in the success of our Children, Youth and Families' Services Program. Your responsibilities will include planning, developing, implementing, analyzing, coordinating, monitoring, and evaluating the program and its operations. You will also be in charge of creating and maintaining effective processes to ensure that our division employees receive valuable and practical training, utilizing all available resources and tools to carefully review and adjust the training as needed. Ultimately, you will ensure the growth and development of our organization's services to better serve our community.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50499577) .

Work Schedule and Additional Information:

+ Full-time employment, 37.5 hours per week

+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time up to 2 days a week subject to operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will be required to report to the headquarters office in Harrisburg.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs; and a bachelor’s degree;or

+ An equivalent combination of experience and training that includes one year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

Legal Requirement:

+ This position falls under the provisions of the Child Protective Services Law.

+ Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Do you possess one or more years of full-time professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page. (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3)

+ Yes

04

WORK BEHAVIOR 1 – PROVIDE ASSISTANCE AND TRAINING

Conduct meetings with departmental staff and human services partners to share and discuss the purpose and content of regulations, bulletins and other procedural guidance being written. Provide training at national, state, and local meetings with professional and client members of the human services community on program policy and regulatory interpretation..

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience conducting meetings to discuss the purpose and content of regulations, bulletins or other procedural guidance with coworkers and professional or client members of the human services or health care community; AND I have experience providing training to professionals in the human services or health care community.

+ B. I have experience conducting meetings with OR providing training to members of the human services or health care community.

+ C. I have experience conducting meetings or providing training; however, this experience was not in the human services or health care community.

+ D. I have NO experience related to this work behavior.

05

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience conducting meetings.

+ Your experience training including who you provided the training to and in what setting (i.e., human services, healthcare community, etc.)

+ Your specific duties and responsibilities

06

WORK BEHAVIOR 2 – DEVELOP AND WRITE POLICY

Develop and write regulations and regulatory guidance, statements of policy, bulletins, and other policy documents pertinent to human services programs.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience developing and writing regulations and regulatory guidance, statements of policy, bulletins, or other policy documents, where I had the final responsibility for the completed product.

+ B. I have experience developing and writing regulations and regulatory guidance, statements of policy, bulletins, or other policy documents, where others had the final responsibility for the completed product.

+ C. I have experience participating in or providing information for the development of regulations and regulatory guidance, statements of policy, bulletins, or other policy documents, where others performed the task of writing.

+ D. I have NO experience related to this work behavior.

07

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience developing and writing policy

+ Your specific duties and responsibilities for the completed product

08

WORK BEHAVIOR 3 – CUSTOMER SERVICE AND CONSULTATIVE SUPPORT

Receive calls and emails, field questions, and provide consultative support to others in the organization regarding policy issues. Interpret state and federal laws and regulations and departmental policies to provide a high level of customer service in responding to policy-related questions.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience receiving phone calls and emails with policy questions, and independently interpreting regulations and policies and providing responses, to ensure information is accurate according to customer service standards and expectations.

+ B. I have experience receiving phone calls or emails with policy questions, and conferring with others to interpret regulations and policies and provide responses, according to customer service standards and expectations.

+ C. I have experience receiving phone calls or emails with policy questions, and referring those individuals to others for a response to their question.

+ D. I have NO experience related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your role in receiving policy questions and addressing responses

+ Your role in interpreting regulations and policies

+ Your specific duties and responsibilities

10

WORK BEHAVIOR 4 – OPERATIONAL PROCESSES AND PROGRAMS

Research, interpret, and analyze state and federal laws and regulations, data, and other states' programs which impact human services programs, and make recommendations for developing and revising departmental policies for compliance. Present findings/recommendations in a concise and logical manner.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience researching, interpreting, and analyzing laws, regulations and data which impact human services programs, and developing and presenting recommendations in a concise and logical manner.

+ B. I have experience researching and interpreting laws and regulations that impact human services programs

+ C. I have NO experience related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience with researching, interpreting, or analyzing laws, regulations and data.

+ Your role in making recommendations for developing and revising policies.

+ Your specific duties and responsibilities

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov