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Position: Customs Brokerage Administrator

Job Description:

We are seeking a detail-oriented Customs Brokerage Administrator to support our customs brokerage operations. This role is critical for maintaining compliance with U.S. Customs regulations and ensuring smooth, efficient processing of import documentation. The ideal candidate will be highly organized, proficient with Microsoft Office (especially Excel), and familiar with brokerage software systems.

Core Responsibilities & Duties:

+ Create, generate, and manage reports for importers.

+ Maintain accurate and current importer contact databases.

+ Set up profiles for new importers.

+ Manage payments to bond sureties.

+ Handle customer invoicing processes.

+ Maintain up-to-date records of Powers of Attorney, fee structures, and customs entries.

+ Upload and maintain data in customs brokerage software systems.

+ Provide training certificates to importers and internal teams.

+ Support the team with various administrative and compliance-related tasks.

+ Perform other duties as assigned.

Qualifications:

+ Previous experience working with freight forwarders, customs brokers, or in import/export logistics operations.

+ High school diploma or GED required.

+ Associate’s or Bachelor’s degree in Business, Logistics, or Supply Chain preferred.

+ Strong proficiency in Microsoft Office (especially Excel and PowerPoint).

+ Solid math skills and understanding of Profit & Loss (P&L) statements.

+ Experience with customs brokerage software (such as CargoWise, Descartes, or similar) is preferred.

+ Must demonstrate high levels of accuracy and attention to detail when handling documentation and regulatory information.

Forward Air is an Equal Opportunity Employer.

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About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team