• Help Desk MS Office Active Directory WIN 7 Analyst

    COOLSOFT (Conyers, GA)


    Help Desk MS Office Active Directory WIN 7 Analyst

     

    (Jobs in Conyers, GA)

     

    Requirement id 153278

     

    Job title Analyst

     

    Job location in Conyers, GA

     

    Skills required Degree In Computer Science, Help Desk, MS Office, Active Directory WIN 7

     

    Open Date 05-May-2025

     

    Close Date

     

    Job type Contract

     

    Duration 13 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Analyst: Degree In Computer Science, Help Desk, MS Office, Active Directory WIN 7

     

    Start Date :5/26/2025

     

    End Date :06/30/2026

     

    Submission Deadline : 05/08/2025

     

    Client Info : DDS - IT

    Note:

    * LOCAL CANDIDATES

    * This position is located at DDS Headquarters in Conyers, Georgia.

    * MUST be Bilingual, Spanish/English

    Description :

    Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.

     

    Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

     

    External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

    Job Responsibilities:

    • Oversee the daily performance of computer systems and applications.

    • Answer user inquiries regarding computer software or hardware operation to resolve problems.

    • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.

    • Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

    Minimum Qualifications:

    • High School diploma or GED

    • Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

    Preferred Qualifications

    • 1+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.

    • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

    • Knowledge of Apple iOS

     

    This position is located at DDS Headquarters in Conyers, Georgia.

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 153278 while calling.