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Job Summary

The Document Image Specialist is responsible for preforming a wide range of administrative functions while supporting the Expediting and Customer Service team. This position is also responsible for scanning sales department documents into the Document Imaging Scanner.

Job Duties & Responsibilities

+ Imports and Exports electronic file documents into the document management system (DMS).

+ Responds to all document change e-mail requests from various departments.

+ Adjusts system information and assists in tracking orders.

+ Answers all document inquiries received via phone, email, or ERP system.

+ Cross trains with the Receptionist and assists in fulfilling as a backup when needed.

+ Processes return authorizations.

+ Performs other related functions as assigned.

Job Specifications

Skills

+ Highly proficient skills in Microsoft; Word, Excel, and Outlook.

+ Ability to understand the Customer Order Process, ERP System (Syteline 8).

+ Able to learn/understand the production processes, product offered, and services.

+ Ability to understand Written/verbal instructions.

+ Attention to detail.

+ Ability to multitask.

+ Ability to manage multiple in/outbound calls.

Education

+ Required: High school diploma, GED, or equivalent

+ Preferred: Microsoft Office Suite certification from an accredited institution.

Work Experience

+ Required: No previous work experience required

+ Preferred: 1 year of previous experience working in an office setting.

Physical Requirements

+ Prolonged periods of sitting and working at a computer.

+ Detail-oriented and have the capability to prioritize tasks in a busy environment.

+ Efficiently multi-task while maintaining precision.

+ Ability to carry up to 25lbs.

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