"Alerted.org

Guest Services Coordinator

National Mississippi River Museum & Aquarium

1 Positions

ID: 65079

Posted On 04/04/2025

Refreshed On 05/05/2025

Job Overview

The Dubuque County Historical Society (DCHS) and National Mississippi River Museum & Aquarium (NMRMA) are seeking candidates for a Guest Services Coordinator. An ideal candidate is someone with exceptional service skills, feels comfortable interacting with guests and managing floor staff, is an excellent problem solver, works well on a team, and positively portrays the organization. This position offers a flexible schedule and does require some weekend and holiday hours.

The Dubuque County Historical Society and its National Mississippi River Museum & Aquarium and Mathias Ham Historic Site are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. Applicants from populations underrepresented in the field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, age, or veteran status. The organization strives to create a culture of inclusivity, empowerment, respect, and the opportunity to succeed. It is a priority to create a workplace that reflects the communities that we serve, and where all feel welcome to bring their full, authentic selves to our organization.

Primary duties

+ Serve as a member of the MOD (Manager on Duty) team in the Guest Services Department, working 1-3 MOD shifts per week

+ Lead efforts of opening, managing, and closing the museum, including distributing and collecting cash drawers, opening, and closing doors, leading Team Time, making sure lights are on/off, and that staff have arrived for their shifts

+ Facilitate cash handling and processing procedures, including counting and balancing cash and checks, sending and collecting deposits to and from the bank, emptying various cash collection areas around campus (boat tokens, fish feeders, etc.)

+ Collaborate with Admissions Manager on 3D/4D Theater operations including but not limited to inventory procurement, control, and management, assisting on hiring and training of team and helping with selection of films

+ Collaborate with Admissions Manager on Box Office operations including but not limited to inventory procurement, paperwork control and management, and assisting on hiring and ongoing training

+ Assist in the inventory management and distribution of First Aid Supplies

+ Check in regularly with Guest Services staff, giving lunch and restroom breaks and bringing extra cash & coin, office supplies, and whatever else needed to be successful

+ Communicate regularly with Guest Services and other relevant staff in-person, using the radio (walkie talkie), and phone

+ Actively engage with guests to ensure a positive experience by answering questions, providing directions, and assisting with any special needs or accommodations. Address complaints or concerns swiftly to maintain guest satisfaction.

+ Serve as the primary decision-maker for all on-site issues, including medical emergencies, guest complaints, security concerns, emergency drills, lost children, property damage, and financial transactions such as refunds or ticket disputes. Coordinate with relevant departments to ensure swift resolution while maintaining a positive guest experience and operational efficiency.

+ Other duties as assigned

Qualifications

+ Highly qualified candidates are preferred to have previous experience in customer service and/or cash handling, but not required.

+ Must be able to read, write, and speak the English language.

+ Must be able to perform any physical demands of job duties, either with or without reasonable accommodation. These demands may include periods of standing, reaching, kneeling, pushing, pulling, carrying, lifting, or moving objects 25 lbs. or less.

+ Final candidates will be subject to a reference and background check.

How to apply

To learn more, visit www.rivermuseum.org/apply . Apply by emailing your application or resume, cover letter, and references to [email protected] or by delivering them in person to 350 E. 3rd St., Dubuque, IA.

_Research suggests that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that any applicant is able to meet all of the qualifications for a given role. Therefore, if you are drawn to this position and feel your strengths would be an asset to the organization, we highly encourage you to apply._

Primary Contact

13113

Marilyn Snyder

Assistant, Administration

563-557-9545

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Cashier

Customer Service

Education

Hotel/Hospitality/Tourism

Retail Sales

Sales/Service

Tourism

Volunteer and Non-profit

Location

Dubuque, IA

Shift

First Shift

Flexible

Job Type

Employee

Full/Part

Part Time

Company ID

1175

Job REQ #

\# Positions

1

Start Date

20250404

End Date

20250531

Featured Job

TH Ad

0

TH Comments

Similar Jobs

Guest Associate

National Mississippi River Museum & Aquarium

Graduate Assistant for Vocation, Career Services,

University of Dubuque

Graduate Assistant for International Student Servi

University of Dubuque

SINGLE COPY DISTRIBUTION COORDINATOR

Telegraph Herald

Patient Care Coordinator

Unified Therapy Services

Member Services Coordinator

Cottingham & Butler/ SISCO

Client Coordinator

Cottingham & Butler/ SISCO

Claims Coordinator

Cottingham & Butler/ SISCO

Sales Leader - Benefits Wholesale Services

Cottingham & Butler/ SISCO

Graduate Assistant in the Heritage Center (Audienc

University of Dubuque

Share this Job

National Mississippi River Museum & Aquarium

About the Company

The National Mississippi River Museum & Aquarium is owned and operated by the Dubuque County Historical Society, which also operates the Mathias Ham Historic Site. The River Museum and Mathias Ham Historic Site together see over 200,000 visitors and manage outreach programs that serve over 50,000 more per year. Part aquarium, part museum, part science center, it is the mission of the institution to inspire stewardship by creating educational experiences where history and rivers come alive. The organization employes more than 90 full- and part-time employees, as well as hosts several interns amongst departments.