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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Claims Team Lead - Auto

**PRIMARY PURPOSE** : To supervise the operation of a team of claims handlers and customer service staff for auto appraisal claims for clients; to monitor colleagues' workloads, provide training, and monitor individual claim activities; to provide technical direction to claims handlers on claims handling; and to maintain a diary on claims in the teams including frequent diaries on delayed or high impact claims.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

+ Supervises multiple a team of claim handlers and customer service reps for a wide span of control; may delegate some duties to others within the unit.

+ Identifies and advises management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for the office.

+ Provides technical and customer service direction to claims handlers on best in class industry expertise to resolve any claims handling issues

+ Compiles reviews and analyzes management reports and takes appropriate action.

+ Performs quality review on claims in compliance with audit requirements, service contract requirements, and quality standards.

+ Acts as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests; implements final disposition of the appeal.

+ Maintains contact with the client on claims and promotes a professional client relationship; makes recommendations to client as suggested by the claim status; and provides written responses of specific claims as requested by client.

+ Assures that direct reports are properly handling claims within their unit

+ Ensures claims files are coded correctly and adequate documentation is made by claims handlers.

+ Managing cycle times and client service expectations

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

+ Performs other duties as assigned.

+ Supports the organization's quality program(s).

SUPERVISORY RESPONSIBILITIES

+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

+ Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred.

Experience

Six (6) years of claims or customer service experience or equivalent combination of education and experience required to include two (2) years claims or customer service supervisor experience.

Skills & Knowledge

+ Thorough knowledge of claims management processes and procedures for multiple product lines

+ Excellent oral and written communication, including presentation skills

+ PC literate, including Microsoft Office products

+ Leadership/management/motivational skills

+ Analytical and interpretive skills

+ Strong organizational skills

+ Excellent interpersonal skills

+ Excellent negotiation skills

+ Ability to work in a team environment

+ Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

**Physical:** Computer keyboarding

**Auditory/Visual:** Hearing, vision and talking

NOTE** **:

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

+ Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($61,000 annually). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits._

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com