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Description

We're seeking an innovative Sr. Supply Chain leader to drive strategic improvements in our rapidly growing logistics organization. The ideal candidate will be passionate about analyzing and enhancing customer experience while optimizing operational costs across our transportation network.

In this role, you will:

- Lead initiatives to identify and capture cost reduction opportunities while improving service quality for our customers

- Analyze complex operational data to uncover inefficiencies and develop practical solutions that benefit both customers and the organization

- Design and implement scalable processes that enhance customer experience while reducing operational costs

- Drive continuous improvement through data-driven decision making and lean methodology

- Partner with cross-functional teams to develop and execute strategic initiatives that support business growth

- Translate analytical insights into actionable recommendations for senior leadership

The ideal candidate will possess:

- Strong analytical and problem-solving capabilities

- Excellence in stakeholder management and communication

- Experience driving process improvements in complex operational environments

- Ability to thrive in ambiguous, fast-paced settings

- Track record of delivering measurable results through team collaboration

- Strategic mindset with strong execution skills

This role offers the opportunity to shape the future of logistics operations while directly impacting customer satisfaction and business growth. You'll work at the intersection of operations, technology, and customer experience, driving innovations that create lasting value for our customers and organization.

If you're energized by solving complex problems, driving meaningful change, and building scalable solutions in a dynamic environment, we want to hear from you!

Key job responsibilities

- Demonstrate strong customer focus

- Make sound business judgments to drive both tactical as well as strategic improvements

- Own programmatic execution to reduce customer defects through cross functional solutions

- Execute thorough root cause analysis and deliver results

- Data mine by leveraging SQL/Python to influence key business decisions

Basic Qualifications

- 5+ years of program or project management experience

- 5+ years of supply chain experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.