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Agency State Police, Division of

Title State Police Communications Technician

Occupational Category Other Professional Careers

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $66951 to $85138 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 1220 Washington Avenue

Building 22

City Albany

State NY

Zip Code 12226

Duties Description The State Police Communications Technician, SG-18, will be assigned to the Communications Section at Division Headquarters, Albany, New York.DUTIESProvide technical and administrative support to the Division's smartphone program.Provide troubleshooting and trouble ticket resolution to State Police personnel with Android and Apple iOS smartphones.Support Mobile Device Management and security software.Assist in ensuring compliance with Division information security and operational security directives related to mobile device usage.Handle distribution, inventory, testing and maintenance of mobile smart device.Audit device usages, security and software updates or installation.Coordinate with cellular carriers, hardware manufacturers and softwaresuppliers.Support mobile command, disaster relief and other law enforcement operations with the configuration of devices, deployment of mobile infrastructure, and deployment of satellite data systems, ad hoc networks, remote cellular sites or other wireless communication technology.May assist in the development of a unified communications environment.May assist in the development of plans and specifications, selection or development of applications, and procurement of technology and services related to mobile and wireless telecommunications.

Minimum Qualifications Bachelor's Degree in Computer Science, Telecommunications, Technology or Engineering, orTwo (2) years experience as a State Police Communications Specialist or Public Safety Telecommunicator in a law enforcement agency, and demonstrated knowledge and experience troubleshooting and resolving technical trouble with mobile smart devices, or mobile applications design or technical aspects of commercial wireless data infrastructure; orFour (4) Years paid experience in mobile wireless industry, including at least two years providing technical support for consumer smartphones or telecommunications infrastructure.60 College Credits may substitute for two (2) years of the general experience and one (1) year of the technical support experience required above.Preference may be given to individuals demonstrating experience with mobile applications designed for public safety agency or military use; and to candidates with a valid New York State driver's license and who can lift and carry 50 pounds.

Additional Comments Resumes will be evaluated to determine whether candidates will proceed to the interview phase of the process.The New York State Police values a diverse and inclusive workforce where the unique skills of all employees are valued in support of the mission of the Division. Qualified candidates are considered for employment without the regard to age, race, color, religion, gender identity and expression, disability, national origin, gender, sexual orientation, military or veteran status or any other characteristic protected by law. The New York State Police is an equal opportunity/affirmative action employer that accept all applications from a wide range of candidates.The New York State Police complies with federal and state laws and makes reasonable accommodations for qualified individuals with the disabilities and/or sincerely held religious belief. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Division Personnel Office at (518) 457-3840 or [email protected].

Some positions may require additional credentials or a background check to verify your identity.

Name Mr. Christopher Siciliano, Director of Human Resources

Telephone 518-457-3840

Fax

Email Address [email protected]

Address

Street 1220 Washington Avenue

Building 22

City Albany

State NY

Zip Code 12226

Notes on Applying Kindly submit a cover letter, complete resume and transcripts via Email to [email protected]. Place in the Subject line: Comm Tech