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Field Support Technician 2

Company : Safran Cabin

Job field : Customer services and support

Location : Garden Grove , Washington , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : High School Diploma/GED Equivalent

Required experience : More than 3 years

Professional status : Technician

Spoken language(s) :

English Fluent

Salary range : $24.20/hr - $38.03/hr

\# 2025-157429

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Job Description

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

Work with Customer's Operations team to support daily systems operations and trouble shoot issues. Support the repair of Safran Cabin interior parts. Serve as a technical liaison to the customer and facilitate the incoming goods receipt process, mitigating any cosmetic defects to expedite the process. Engage with Safran Cabin Team Members to effectively support the delivery of assemblies. This role will be based at the customer's site.• Support airframe OEM in troubleshooting and resolving non-conformance conditions including troubleshooting, repair, modification, and testing of noted Cabin products

• Support implementation of service bulletins

• Provide clear communication to OEM personnel regarding concerns, questions, and function of products

• Meet all OEM airframe policies and procedures while fulfilling assignment

• Serve as Quality representative designee

• Use precision test equipment, including those used to diagnose and perform functional tests on components and assemblies

• Complete repair records or other paper work associated with product support activities

• Complete and apply all training required by the product OEM

• Perform shop reworks

• Assists in off-wing or aircraft work on demand

• Tasks may vary slightly based on products produced at division.

• Provide some dispositions for discrepancies (as directed by the Lead Hand, product support representative) and perform the required rework/repair in accordance with company and customer specifications, work instructions, engineering prints and work orders. (Disposition of discrepancies may be documented on RNC's (Non Conformance Reports))

• The rework/repair tasks may include and not excluded to the following: Bonding, edgfill, inserts, final assembly adjustments, fiberglass layups, sheet metal part fabrication, electrical installation and crimping, paint touch ups, plumbing installation, tedlar installation. Insulation blankets (Repairs, Engineering changes and Kitting)

• Make suggestions to improve CDZ's product and processes

• Able to support investigations, search drawings and definition data in the system

• Supports meetings as requested (internal / with Customer)

The expected salary range for this position is between $24.20/hr - $38.03/hr USD. Actual compensation will be determined based on experience, education, and other factors permitted by law

Job Requirements

At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment.

Across all team members, we are looking for the following attributes:

• Team oriented

• Process focused

• Open & honest communication

• Quality minded

• Ability to persevere and honor commitments

• Recognizes success

• Executes with urgency

• Creates solutions

• Customer focused in everything we do

Level 2

Education: High school diploma or equivalent. Trade school preferred

Experience: Level 1 + completed on the job training in a FAL environment

Training in the following;

• Aircraft Structures (Sheet metal)

• Composite Training (Wet lay ups)

• Electrical Training (Installation and trouble shooting)

• Decorative film application (Tedlar)

• Painting (Spray gun application)

• Customer service

Computer Skill: Basic Computer skills

Other Skills:

• Has a mechanical aptitude

• Self-motivated

• Ability to perform work with minimum supervision.

• Escalates more complex reworks to Supervisor

• Willing to take on a level of responsibility and commitment that “will see the job through”

Description: Intermediate-level position

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

Locate your future workplace

7330 Lincoln WayCA 92841

Garden Grove

Washington United States

100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

+ Maps are available under theOpen Database Licence (https://opendatacommons.org/licenses/odbl/) .

+ © OpenStreetMap (https://www.openstreetmap.org/copyright) contributors.

+ © Safran

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.