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Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Sterling, our Herndon site is looking for a new Air Logistics Aerospace Customer Care Specialist to join our Air Logistics team.

Your Role

Assist and provide guidance to clients and internal/external teams on specialized job orders, status updates, price quotes, or other job-related questions.

Your Responsibilities

+ Fiscal Responsibility: Help manage CT’s P&L.

+ Customer Service and Control group functions: Enter orders and set up logistics plans to meet customer’s needs. Ensure and maintain the order flow through QT.

+ Operational Performance: Contribute andensure alignment with strategic goals for process efficiency and customer satisfaction.

+ Implement initiatives for continuous improvement and data-driven decision-making.

+ Customer Satisfaction & Quality Assurance: Address real-time customer satisfaction concerns and ensure corrective actions are applied and followed through.

+ Strategic Contribution: Actively contribute to corporate strategy by implementing operational initiatives aligned with company goals.

+ Compliance and Emergency Preparedness: Ensure readiness with contingency plans and compliance, including necessary access for service partners.

+ Assist customers via phone, and email regarding order shipments, discrepancies, etc.

+ Monitor and manage the CG Event Menu/GSC checkpoints.

+ Compile, sort, and verify data is accurate before order entry and effectively solve potential problems or discrepancies.

+ Respond knowledgeably and courteously to incoming calls and customer inquiries.

+ Document, investigate and resolve all customer concerns in a timely fashion.

+ Manage track and trace updates, via electronic monitoring and manual updates.

+ Demonstrate ability to work through problems with service partners, airlines and carriers with minimal assistance.

+ Assist and provide guidance to clients and internal/external team on specialized job orders, price quotes, or logistical areas such as TSA, Dangerous Goods regulations, Customs, USDA,or other government agencies.

+ Review/Create all documentation for domestic transport, export or import of international shipments.

Your Skills and Experiences

+ World Geography / Time Zones

+ Freight forwarding / logistics background

+ Knowledgeable in domestic/international routings (preferred)

+ Strong organizational and time management skills.

+ Ability to work in a fast-paced environment, meet tight deadlines, and communicate effectively.

+ Maintain a high level of quality data entry and recordkeeping.

+ Customer service experience and/or background in logistics, air freight, or supply chain management (preferred)

+ Dangerous Goods Certification (not required)

+ Position requires candidates to work fully In Office

+ Able to work 2nd Shift / M-F 1500 -2300 or 3rd Shift M-F 2300-700

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.