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Summary You will serve as a Field Operations Supervisor for the Small Business Administration (SBA), Field Operations Center West - FOCW in Citrus Heights, California. This position assists in the management of the Field Operations Department and the field delivery of the disaster loan program to homeowners, renters, businesses of all sizes, and private, non-profit organizations at disaster sites. Responsibilities As a Field Operations Supervisor at the GS-0301-13, some of your typical work assignments may include: Plan, manage, coordinate, and evaluate all aspects of disaster field operations. Oversee the establishment and operations of Disaster Recovery Centers (DRCs), Disaster Loan Outreach Centers (DLOCs), and Business Recovery Centers (BRCs) and program delivery services in remote offices at or near disaster sites. Coordinate with the Federal Emergency Management Agency (FEMA), other Federal agencies and state and local government agencies in the planning for and delivery of disaster field services. Develop and provide training to all field operations staff, including surge employees used periodically to support disaster operations and temporary employees hired to meet specific needs. Share in the development and implementation of policies, guidelines, and procedures for disaster field operations. Monitor delivery of the disaster loan program to ensure compliance with established policies, procedures, and guidelines. IMPORTANT NOTES: This is a Temporary Promotion position, not to exceed 1 year and may become permanent without further competition. If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities. A REAL ID is required. By applying for this position with SBA's Field Operations Center West - FOCW, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster. FOCW is located in Citrus Heights, CA near Sacramento. The office is centered in the growing and thriving metro region with easy access to shopping, restaurants and entertainment. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. This position is not included in a bargaining unit. Requirements Conditions of Employment Qualifications Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. GS-13: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-12 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following: Communicating orally, the policies, guidelines, and/or procedures for an organization's disaster, emergency, or loan-making program to a variety of stakeholders, such as high-level government officials, businesses, and individuals; AND Communicating in writing, the policies, guidelines, and/or procedures for an organization's disaster, emergency, or loan making program to a variety of stakeholders, such as high-level government officials, businesses, and individuals; AND Assessing a disaster, emergency, or loan-making organization/program to identify and utilize the appropriate mix of resources and skills required to accomplish the mission; AND Leading or overseeing teams or projects to achieve organizational goals; AND Preparing presentations, correspondence, reports and/or other documents utilizing mobile and desktop productivity applications such as web browsers, email, spreadsheets, and word processing Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: Miscellaneous Administration and Program Series 0301 (opm.gov) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled. All qualification requirements must be met by 11:59 pm (Eastern Time) on 05/12/2025. Education Education may not be substituted for experience for this position. Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:https://help.usastaffing.gov/Apply/index.phptitle=Reasonable\_Accommodations\_for\_USA\_Hire Career Transition Assistance Programs: Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only). Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov.Telework may be available. For information on Telework visit: http://www.telework.gov/ Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications website: Miscellaneous Administration and Program Series 0301