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Customer Support Representative

ABOUT ADVANCED ENERGY

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

POSITION SUMMARY:

The Customer Service Representative will be responsible for quoting factory service, creating RMA’s and providing superior response time to all customer inquiries.

RESPONSIBILITIES:

+ Provide a high standard of customer service to the account base

+ Quote service opportunities from price list

+ Collect all the pertinent information to issue an RMA # timely

+ Proactively meet with factory service personnel to obtain updates on all open RMA’s

+ Follow-up with customers to ensure they have the most up-to-date status on any open RMA’s

+ Respond to all customer inquiries with 1 business day

+ Maintain an excellent working relationship with appropriate factory contacts at all levels

+ Resolve any conflicts regarding pricing, freight, invoices, etc. as necessary

+ Ensure that all PO’s submitted have the correct information before proceeding

+ Maintaining timely and open communication with the customer and colleagues

EXPERIENCE:

+ 4 or more years of related experience providing factory service support to Semiconductor, Industrial or Medical type customers

+ Experience creating RMA’s in SAP

+ Strong organizational skills, a proactive personality, and an ability to work independently

+ Ability to communicate at all levels across the business

+ Proficiency in Microsoft Office

+ Excellent verbal and written communication skills when working with customers and clients

+ Creating Service Cases in SFDC is a plus

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COMPENSATION:

_As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $50,000 to $80,000 per year._

BENEFITS:

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan for eligible positions, and a discounted Employee Stock Purchase Plan.

In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes:

+ Medical - multiple medical plans are available to choose from

+ Short and long-term disability and life insurance

+ Health savings and flexible spending accounts

+ Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays

+ 8 hours of paid volunteer time off

+ 8 weeks of paid parental leave for both Moms and Dads

+ Company matched 401(k)

+ Tuition reimbursement

+ Expanded mental health coverage and employee assistance programs

+ Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance

Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.

Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to [email protected]