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Company Overview

International Shoppes is a duty free and specialty retailer that has operated airport retail and duty-free facilities since 1951. Our Company is all about delivering the best service and product assortment to the traveling public.

We are currently located in Washington DC's Dulles International Airport; Terminal B New York's JFK International Airport; Terminals 1, 5 and 8, Boston's Logan International Airport; Terminals A, B, C and E; Baltimore's International Thurgood Marshall Airport; Concourse A-B, Connecticut's Bradley International Airport; Main Terminal, and in the fall of 2019 we have proudly opened our doors in Houston's George Bush Intercontinental Airport; Terminal D. Our Corporate office and warehouse is located in Valley Stream, NY.

Summary:

Supervisors are responsible for the complete operation of designated areas.  Work with Terminal / Department management and associates to drive sales and ensure high levels of customer service.

Responsibilities:

+ Manage the store in the absence of management, demonstrating outside sales and customer service skills.

+ Supervise sales associates in generating sales, store housekeeping, loss prevention, merchandising, pricing, cash register operations (POS).

+ Adhere to U.S. Customs regulations and all company policies and procedures.

+ Ensuring client concerns are solved professionally

+ Administer coaching & counseling, corrective actions, and proper documentation to associates when needed.

+ Act as role models of professionalism, ethical behavior and effective decision making at all time.

+ Delegating tasks and following-up to ensure task completion.

+ Observing and providing feedback of Associate performance.

+ Motivating associate to perform at a high level

+ Training employees to interact with clients in a professional manner

Education & Experience:

+ Minimum of three (3) years of retail experience

+ Minimum of one (1) year of supervisor/manger experience.

+ Minimum of one (1) year of previous customer service or selling experience

+ Ability to work in fast-paced environment

+ Excellent Interpersonal Skills (examples are: active listening, verbal communication, assertiveness)

+ Bi-lingual skills a plus (Arabic, Spanish, Chinese, French, Italian, Korean, Japanese, Russian, Portuguese, Turkish)

Requirements:

+ Always present professional appearance while interacting with clients

+ Must lead by example and be team oriented

+ Attendance / participation in semi-annual inventory is mandatory

+ Required to pass airport security background

Physical Requirements:

+ Must be able to lift up to 25lbs

+ Required to stand and/or walk for eight hours per shift

+ Ability to bend, kneel, and stoop.

We are an Equal Opportunity Employer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employees for this job.  Duties, responsibilities and activities may change at any time with or without notice

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