"Alerted.org

Upper Valley Medical Center

Rehab Clinical Associate

+ **_PRN (Support)_**

The Rehab Clinical Associate assumes a supportive role on the Rehab care team, performing clerical functions including patient scheduling/registration, performing clinical functions to assist in providing treatment to patients under the supervision of a licensed therapist or therapist assistant, and helping to maintain a safe, clean and organized work environment.

The Rehab Clinical Associate clerical functions include performing scheduling, and assisting the Rehab Clinical Associate with registration (including adding pertinent financial and demographic information), verifying insurance benefit information, generation of ABN, reviewing orders for compliancy, completion of MSP, obtaining financial/ treatments consents, placing of ordered PT/OT/ SP, obtaining and tracking pre-certifications and Medicare Plan of Care certifications when applicable, and collecting payments for self-pay services and programs. The Rehab Clinical Associate assists the Rehab Clinical Associate in informing patients on co-pays and deductibles. The individual requires self-initiation of projects to meet departmental needs. The Rehab Clinical Associate is responsible for contributing to the overall effectiveness and efficiency of the department.

The Rehab Clinical Associate must demonstrate Customer Focus with Patience, Composure, and Compassion. The CA must be able to deal with Ambiguity by effectively coping with change; possess strong Time Management skills, and be Interpersonal Savvy, while supporting Peer Relationships. The Rehab Clinical Associate must comprehend the hospital’s financial policies, possess the ability to apply it to the patient, explain payment for the patient’s hospital liability, and obtain payment for self-pay services and programs.

The Rehab Clinical Associate must maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers. The Rehab Clinical Associate must efficiently perform all duties while ensuring patient confidentiality and privacy rights.

**Education** :

+ Minimum Level of Education Required: High School completion / GED

Licensure/Certification/Registration:

+ Current CPR certification required at the time of hire (hospital only)

+ First Aid Certification within six months of employment (hospital only)

**Minimum Level of Experience Required:** No prior job-related work experience

Preferred experience:

+ 1 – 3 years of job-related experience.

+ Customer Service, general clerical/office, hospital, medical office/clinic, or insurance company.

+ Applicable class work may be substituted for previous work experience.