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There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

_John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability._

**_Primary Location:_** _United States (US) - Iowa - Davenport_

**_Function:_** _Customer & Product Support_

**_Title:_** _Machine Support Specialist - 112816_

**_Onsite/Remote:_** _Onsite Position_

Your Responsibilities

As a **Machine Support Specialist** for **John Deere Davenport Works** located in **Davenport, IA** , you will...

+ Provide product and customer support for Four Wheel Drive Loaders.

+ Drive resolution to field issues experienced by customers and will support product improvement activities.

+ Work and respond to Case and Contact Management System (CCMS) cases.

+ Provide clear, timely, and accurate technical assistance to dealer personnel that are solving customer machine problems.

+ Identify, author, manage and approve technical field solutions.

+ Engage in Early Detection Problem Resolution (EDPR) and machine performance follow-up activities.

+ Seek and retrieve data to drive resolution to new product introductions in an expedited manner.

+ Participate in Customer Experience Improvement Plan (CEIP) meetings to drive quick resolution to at-risk customer situations.

+ Participate in weekly functional group project team meetings bringing organized product support information to the team to support initiatives to improve machine uptime, reliability and low daily operating costs

+ Travel to the field, or suppliers, to provide problem definition, assist in product tests, collect market intelligence, participate in competitive comparisons, and provide advanced problem resolution.

VISA sponsorship is NOT available for this position.

What Skills You Need

+ Excellent interpersonal communication, effective teamwork skills, and the ability to work with all levels of personnel (technicians, dealer personnel, engineering, leadership)

+ Effective business correspondence skills to communicate ideas effectively

+ Technical experience (or proven ability to learn) to the design/diagnostics of mechanical/electrical/hydraulic systems

+ Ability to learn how to solve technical issues for construction equipment using prints, schematics, and diagnostic procedures

+ Ability to travel domestically and internationally on short notice (to include weekends), up to 25%

+ Ability to work as early as 7:00 AM and as late as 5:00 PM to cover DTAC support hour requirements

+ Ability to provide after hour support, as needed

What Makes You Stand Out

+ Experience with customer/supplier/internal interaction regarding problem identification and resolution

+ Customer support experience

+ Knowledge of Deere products, customers, markets and competitors

+ Heavy equipment diagnostics/repair/mechanic experience

+ Product Application knowledge of Four Wheel Drive Loaders

+ Ability to read and speak conversational and technical Spanish

Education

Ideally you will have a degree or equivalent related work experience in the following:

+ Bachelor's degree in an Engineering/Technology or Agricultural Sciences discipline or completion of a two-year technical program with relevant work experience

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

+ Flexible work arrangements

+ Highly competitive base pay and performance bonuses

+ Savings & Retirement benefits (401K and Defined Contribution)

+ Healthcare benefits with a generous company contribution in the Health Savings Account

+ Adoption assistance

+ Employee Assistance Programs

+ Tuition assistance

+ Fitness subsidies and on-site gyms at specific Deere locations

+ Charitable contribution match

+ Employee Purchase Plan & numerous discount programs for personal use

$76,860.00 - $115,284.00 + Benefits

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

ACA Section 1557 Nondiscrimination Notice

_The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability._