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Global Quality Director

Requisition ID: 39991

Job Location(s):

Tallahassee, FL, US

Employment Type: Full Time

Segment: Danfoss Climate Solutions Segment

Job Function: Quality and Environment, Health and Safety (EHS)

Work Location Type: On-site

Job Description

We are looking for our new Global Quality Director who will make the decisions and will lead the overall **quality strategy** and execution to achieve a **zero-defect culture** across the sites in USA, Denmark, and China of the Danfoss Turbocor® Compressors- the world’s first oil-free magnetic bearing compressor for the HVAC industry in our h _eadquarters at Tallahassee, Florida._

This role involves developing and implementing a **5-year quality roadmap** , maintaining in parallel the Global Business Management System, including tracking and reporting business KPIs and improvement actions. The position operates within a **global matrix organization** to drive a strong quality culture, ensuring world-class quality from NPD, Supplier, Manufacturing, and Sales to guarantee **customer satisfaction** and **profitable growth** .

Job Responsibilities

Customer Quality:

+ Lead the Customer Quality Group to advocate for the customer and align internal **Danfoss Turbocor Compressors (DTC)** functions to meet or exceed customer expectations in product, application, and service quality.

+ Manage executive quality relationships with key customer accounts, ensuring clear and timely communication of customer issues.

+ Collaborate with cross-functional teams to apply product quality standards, customer specifications, and industry standards, developing testing and evaluation techniques to ensure customer expectations.

+ Provide direction and leadership to a remote team of **Field Service Engineers (FSEs)** and supporting internal DTC functions to resolve customer line and field quality issues.

Supplier Quality:

+ Lead the Supplier Quality Group to align supplier requirements with customer expectations, ensuring continuous improvement across the supplier base through audits and evaluations.

+ Work actively with procurement and development teams to develop and qualify new suppliers to meet organizational needs and requirements.

Business Management Systems:

+ Ensure systems and processes are properly identified, documented, controlled, and meet all standard requirements.

+ Continuously evaluate risks, helping the leadership team prioritize and adjust to minimize overall business risks.

+ Maintain desired levels of certification and compliance for customer, regulatory, or system standards.

Manufacturing and Quality Assurance:

+ Lead the strategy of the Climate Solutions and Turbocor business unit to across the manufacturing sites worldwide

+ Promote and drive a "Zero Defect" mentality within the quality organization using proactive tools such as Lean, Six Sigma, Poka-Yoke, Measurement System Analysis, APQP, SPC, and PFMEA.

+ Manage the internal audit program to verify systems and processes meet standard requirements and are used as intended.

Background & Skills

Required Qualifications:

+ Bachelor of Science Degree in Electrical, Mechanical, Software, Reliability Engineering, Physics, or equivalent.

+ 10+ years of industry experience in customer services, manufacturing, design, test, and/or reliability.

+ Experience in commercial/industrial quality operations is essential.

+ Experience in mechatronics manufacturing, controls, software, and electronics.

+ Excellent interpersonal and communication skills, with the ability to balance multiple tasks and work within a multi-disciplinary team.

+ Experience in collecting, analyzing, and utilizing customer satisfaction and feedback data to enhance customer experience.

+ Solid experience in building cross-functional relationships across different organizational levels and in multicultural settings

+ Strong influencing skills to effect actions within the organization.

+ Excellent communication & leadership skills.

+ Ability to communicate effectively with all organizational levels and navigate through the matrix.

Preferred Qualifications:

+ An MBA is preferred.

+ Experience in the industrial compressor market (HVAC), Automobile (IATF16949), or Aerospace industry is highly appreciated

Employee Benefits

We are excited to offer you the following benefits with your employment:

Bonus system

Paid vacation

Flexible working hours

Possibility to work remotely

Pension plan

Personal insurance

Communication package

Opportunity to join Employee Resource Groups

State of the art virtual work environment

Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.

**Nearest Major Market:** Tallahassee