• Hardware Repair Technician

    Motion Recruitment Partners (Sandy Springs, GA)


    Hardware Repair Technician

     

    Sandy Springs, Georgia

     

    Local Only

     

    Contract

     

    $23/hr - $26/hr

     

    Premier Metro Atlanta-based organization is seeking an experienced Hardware Repair Technician for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.

     

    REQUIRED: DELL or Lenovo Laptop experience

    Responsibilities:

    + Hardware / Laptops repairs and troubleshooting.

    + Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.

    + Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.

    + Set up new devices, workstations, print stations, and assignments to default printers.

    + May be involved in maintaining data catalogue of inventory and performing record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes.

    Required Skills:

    + 3+ years of providing technical support including hardware support in an enterprise level organization.

    + A+ or Microsoft Certification (MCP or MCSE or any desktop support certifications) are preferred.

    + Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.

    + Experience using SCCM to create collections and push software.

    + Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.

    You will receive the following benefits:

    + Medical Insurance - Four medical plans to choose from for you and your family

    + Dental & Orthodontia Benefits

    + Vision Benefits

    + Health Savings Account (HSA)

    + Health and Dependent Care Flexible Spending Accounts

    + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

    + Hospital Indemnity Insurance

    + 401(k) including match with pre and post-tax options

    + Paid Sick Time Leave

    + Legal and Identity Protection Plans

    + Pre-tax Commuter Benefit

    + 529 College Saver Plan

     

    Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

     

    **Posted by:** Maya Russo

    Specialization:

    + Technical Support