• Patient Account Tech - Lead

    Childrens Hospital of The King's Daughters (Chesapeake, VA)


    + GENERAL SUMMARY

    + Under the direction of departmental leadership, the Lead Patient Account Technician provides support and guidance necessary to facilitate the revenue cycle process in third party follow up area. Responsibilities include patient registration, insurance verification, obtaining authorizations, and third party follow-up. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Renders exceptional customer service to parents, patients, visitors and co-workers. Reports to department leadership.

    + ESSENTIAL DUTIES AND RESPONSIBILITIES

    + Monitors workflow, provides guidance and assistance to patient account staff in order to resolve concerns.

    + Identifies performance improvement opportunities and assists leadership with implementing initiatives.

    + Assists in preparing reports and data collection.

    + Serves as a resource on laws, payer rules and regulations governing billing and collection procedures.

    + Performs other duties as assigned.

    + LICENSES AND/OR CERTIFICATIONS

    + Certification as Certified Healthcare Access Associate (CHSS), Medical Assistant, or in medical office billing preferred.

    + MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

    + High school diploma or equivalent.

    + Minimum of 3 -5 years insurance follow up or electronic medical billing utilizing medical billing software, manual claim billing experience acquired in a hospital patient account department, physician office or medical services organization is required.

    + Knowledge of ICD, CPT/HCPCS coding, medical terminology required.

    + Must be familiar with third party insurance follow-up, cash application, point of service collections, customer service and document imaging processes.

    + Proficiency in computer keyboarding skills required.

    + Ability to relate well with the public.

    + Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.

    + WORKING CONDITIONS

    + Normal office environment with little exposure to excessive noise, dust, temperature and the like.

    + PHYSICAL REQUIREMENTS

    + Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf)